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Client Services Coordinator
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Vancouver, British Columbia, Canada Paladin Technologies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Services Administrator to support our client service and operations department. This is a 6-month temporary position that requires excellent communication and problem-solving skills.Key ResponsibilitiesPrepare service work orders, process subcontractor invoices, and verify customer...
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Vancouver, British Columbia, Canada Paladin Technologies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Services Administrator to support our client service and operations department. This is a 6-month temporary position.Key ResponsibilitiesPrepare service work orders, process subcontractor invoices, and verify customer pricing for materials and labor.Finalize work orders for data...
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Vancouver, British Columbia, Canada Paladin Technologies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Services Administrator to support our client service and operations department. This is a 6-month temporary position.Key ResponsibilitiesPrepare service work orders, process subcontractor invoices, and verify customer pricing for materials and labor.Finalize work orders for data...
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Client Services Coordinator
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Vancouver, British Columbia, Canada Paladin Technologies Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Services Administrator to support our client service and operations department. This is a 6-month temporary position.Key ResponsibilitiesPrepare service work orders, process subcontractor invoices, and verify customer pricing for materials and labor.Finalize work orders for data...
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Client Services Coordinator
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Vancouver, British Columbia, Canada Paladin Technologies Full timeJob SummaryAs a Client Services Administrator at Paladin Technologies, you will play a vital role in supporting our client service and operations department. Your primary responsibilities will include invoicing and billing, as well as external customer service requests. This is a 6-month temporary position that requires strong administrative skills and...
Client Service Coordinator
2 months ago
As a pivotal member of our team, the Client Service Coordinator is tasked with the effective management of technical resources and task assignments. Utilizing various systems, including ticketing platforms, this role is essential in coordinating, communicating, and executing daily operations that align with client expectations. This position is inherently customer-focused, requiring the ability to foster a client-centric atmosphere that upholds our esteemed brand reputation.
KEY RESPONSIBILITIES:
Cultivate positive relationships with clients by ensuring that personal presentation, conduct, and demeanor consistently reflect the professionalism of the company. Engage with clients to clarify their needs, troubleshoot issues, and proactively address any unspoken requirements. Demonstrate a comprehensive understanding of contracts and billing processes, ensuring timely submission of completed tickets for accurate invoicing. Oversee service coordination, which includes daily scheduling of service calls, preventive maintenance activities, and repair/installations. Manage labor scheduling for service level agreements and inspections. Strategically allocate field labor resources to enhance efficiency and productivity. Ensure prompt response times to clients within guaranteed service windows. Acquire purchase orders from clients as necessary. Schedule and communicate job details to technicians, ensuring work orders are closed promptly upon completion. Maintain the technician scheduling application to optimize the use of resources, including subcontractors and equipment rentals. Facilitate ongoing communication between clients and the service team. Clearly articulate our service capabilities and effectively convey all offerings to clients. Monitor quotes for accuracy in labor, travel, rental, procurement costs, and potential warranty considerations. Address client complaints within established guidelines, ensuring resolution to the satisfaction of the client while considering the company's best interests. Undertake additional responsibilities as required. REQUIRED QUALIFICATIONS: A strong client-focused mindset that aligns with the core values of Accountability, Respect, Creativity, Integrity, Passion, and Well-Being. Highly organized with a strong dedication to clients, colleagues, and operational processes. Proficient in computer skills, organizational abilities, and customer relations. A college diploma in business or a related technical field, or equivalent experience. Familiarity with Windows and Microsoft Office applications is essential. Ability to prioritize tasks and manage time effectively for oneself and others. Exceptional customer service and interpersonal skills. Strong collaborative skills and the ability to work effectively within a team environment. Capability to build robust relationships with both internal and external stakeholders. Detail-oriented with excellent organizational skills. Proficient command of the English language in verbal, written, and telephone communications. Resourceful, with the ability to research information and present findings to internal stakeholders. Accountable, cooperative, and focused on productivity and corporate profitability. Knowledge of the security industry is a valuable asset.COMPENSATION:
Salary Range: $45,000 - $55,000 DOE
ABOUT PALADIN TECHNOLOGIES:
Paladin Technologies stands as a leading North American integrator of complex systems, specializing in building technology solutions such as IP security, alarms & monitoring, audio-visual systems, low-voltage infrastructure, and networking. As a frontrunner in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin meets client needs on a national scale while providing localized support. Our team comprises the industry's finest, including manufacturer-trained technicians, PMP-certified project managers, and CTS- and RCDD-certified design engineers.
With offices across the United States and Canada, Paladin employs nearly 1,600 dedicated professionals committed to delivering tailored technology solutions for clients in Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We continually adapt to the evolving technology landscape, offering our colleagues exciting challenges and rewarding career opportunities as Paladin grows.
EQUAL OPPORTUNITY EMPLOYER:
Paladin Technologies is an equal opportunity employer, considering candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination. If you require accommodation during the application process, please inform us of your needs.
We appreciate your interest in joining our team; however, only those selected for an interview will be contacted.
