Call Center Representative
1 week ago
**What you’ll be doing**:
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Route calls to appropriate departments
- Follow up customer calls where necessary
- Complete call logs
- Complete call reports
**What we’re looking for**:
- Outgoing and Energetic Personality
- Phone Etiquette
- Good Memory
- Multitasking Ability
- Previous customer service or account management experience
- Ability to communicate both verbally and through writing in a professional, courteous and knowledgeable manner
- Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
- Ability to create, edit and analyze data using MS Office Suite, especially Excel spreadsheets, Word documents, PDF files and Power Point presentations
- Ability to use office equipment (i.e., fax, phone, scanner, copier, mail)
**Job Types**: Full-time, Part-time
**Salary**: $17.00-$28.71 per hour
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
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