Call Centre Representative

3 weeks ago

Calgary, Canada Jump Contact Center Full time

**Overview**
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. We value individuals who are bilingual or multilingual, as this enhances our ability to serve a diverse clientele.

**Responsibilities**
- Handle incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Utilize phone etiquette to maintain a positive rapport with customers throughout the call.
- Analyze customer needs and offer appropriate solutions, including upselling where applicable.
- Document customer interactions accurately through data entry into our systems.
- Collaborate with team members to improve overall service quality and efficiency.
- Follow up on customer issues to ensure resolution and satisfaction.

**Qualifications**
- Proven experience in customer service or call center environments is preferred.
- Bilingual or multilingual skills are highly desirable, enhancing communication with diverse customers.
- Strong phone etiquette and excellent verbal communication skills in English are essential.
- Ability to analyze customer inquiries and provide effective solutions promptly.
- Proficient in data entry with attention to detail for accurate record-keeping.
- Sales experience with an emphasis on upselling techniques is a plus.
- A positive attitude, strong work ethic, and willingness to learn are key attributes for success in this role.

Join us as we strive to provide outstanding service and support to our valued customers

**Benefits**:

- Flexible schedule
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-11-18

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