Guest Services Representative

5 days ago

Calgary, Canada Indigo Park Canada Inc Full time

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Calgary office. As a detailed oriented and accuracy-driven Guest Services Representative, you will respond to customer inquiries ensuring customers receive timely resolution and accurate information. **This is a temporary position for 4 - 8 weeks with the possibility of an extension.**

**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Employee Referral Bonuses
- Sites easily accessible by public transit

**What Would You Be Doing?**
- Manage inbound and outbound calls in a timely manner
- Resolve customer complaints and appeals regarding violation notices
- Assist with company inquires for walk in customers, and reports any issues to department Managers
- Maintain accurate and updated file notes for ongoing history and referencing.
- Accepts payment by POS for parking notices, monthly parking invoices and transient parking
- Provide administrative support, basic filing, data entry, and other clerical duties

**What Are We Looking For?**
- 1 year of experience in a similar customer service position
- Strong customer service and people skills, with ability to resolve conflicts
- Ability to maintain company and customer confidentiality
- Ability to analyze, interpret, and negotiate with parking customers while offering appropriate resolutions
- Ability to interpret and implement company policies and procedures
- Proficiency in Microsoft Office, including Word and Outlook
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to meet deadlines
- Excellent communication skills, both written and verbal

**What Will Set You Apart?**
- Accounting and billing experience an asset
- Open to change and willing to learn new skills in a constantly growing environment
- Positive attitude and demeanor
- Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews._
- We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process._
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Salary**: From $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (required)
- Office: 1 year (required)
- call center: 1 year (preferred)

Work Location: One location

  • Guest Experience Centre Consultant

    1 week ago

    Calgary, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Calgary area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Service Representative

    3 weeks ago

    Calgary, Canada Amenida Residences Full time

    Job Title: Guest Service Representatives **About us** Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed...

  • Guest Services Representative

    4 months ago

    Calgary, Canada Cash & Ace Casinos Full time

    **Job Overview**: The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. The Guest Services Representative supports and assists in the promotion and execution of all marketing promotions for guests by delivering superior customer service...

  • Guest Service Representative

    1 month ago

    Calgary, Canada Cowboys Casino Full time

    **Guest Services** Cowboy’s Casino is recruiting a dynamic, highly motivated and Mature Guest Services Representative to join our team. We offer Benefit Plan, parking and are close to public transit Characteristics we seek; - Ability to provide excellent customer service that exceeds guest expectations - Help to host events for a large group of...

  • Guest Services Representative

    2 months ago

    Calgary, Canada Elbow River Casino Full time

    The Elbow River Casino is a first-class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working...

  • Guest Services Representative

    7 months ago

    Calgary, Canada Luxury Car Dealership Full time

    Guest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional full-time guest relations representative to accommodate and delight our valued clientele! Lone Star Mercedes-Benz offers competitive wages, complete benefits, an incredible work environment, and career advancement...

  • Hotel Guest Services Representative

    2 months ago

    Calgary, Alberta, Canada Ramada Hotel in Grassland Full time

    We are currently seeking a highly motivated and detail-oriented Hotel Guest Services Representative to join our team at Ramada Hotel in Grassland. As the first point of contact for our guests, you will play a crucial role in ensuring their stay with us is memorable and enjoyable.Job Description:Register arriving guests and assign roomsProcess group arrivals...

  • Guest Services Representative

    1 month ago

    Calgary, Canada Luxury Car Dealership Full time

    Guest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional part-time guest relations representative to accommodate and delight our valued clientele! This position is specifically for Friday and Saturday every week from 10.00 AM to 6.00 PM. Additional hours may be available...

  • Guest Services Representative

    4 months ago

    Calgary, Canada Luxury Car Dealership Full time

    Guest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional part-time guest relations representative to accommodate and delight our valued clientele! This position is specifically for Friday every week from 10.00 AM to 6.00 PM. Additional hours may be available depending on...

  • Guest Service Representative

    7 months ago

    Calgary, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Hotel Guest Services Representative

    4 days ago

    Calgary, Alberta, Canada Holiday Inn Calgary Airport North Full time

    About Our CompanyHoliday Inn Calgary Airport North is a leading hospitality provider in the industry.Job SummaryWe are seeking a Hotel Guest Services Representative to join our team. This is a full-time position that involves providing exceptional guest service and maintaining a clean and safe environment for our guests.Key ResponsibilitiesSweep, mop, wash...

  • Part-time Guest Services Representative Calgary

    4 months ago

    Calgary, Canada Calgary Tower Full time

    **Part-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...

  • Full-time Guest Services Representative Calgary

    6 months ago

    Calgary, Canada Calgary Tower Full time

    **Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...

  • Part-time Guest Services Representative Calgary

    6 months ago

    Calgary, Canada Calgary Tower Full time

    **Part-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...

  • Full-time Guest Services Representative Calgary

    4 months ago

    Calgary, Canada Calgary Tower Full time

    **Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership,...

  • Guest Services Associate

    2 months ago

    Calgary, Canada ATCO Corporate Full time

    Always there. Anywhere_. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard. We’re looking for...

  • Guest Services Representative

    7 months ago

    Calgary, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently...

  • Guest Services Representative

    4 months ago

    Calgary, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering...

  • Guest Services Representative

    14 hours ago

    Calgary, Canada Indigo Park Canada Inc Full time

    Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11...

  • Guest Services Guard

    4 months ago

    Calgary, Canada Guardteck Full time

    Guest Services Guard Are you an outgoing, fun-loving individual with a positive attitude? Do you have a passion for helping people? Guardteck is seeking a seasonal, casual Guest Service Representative to join our team in Calgary. In this role, you'll be at the forefront of delivering an authentic and engaging experience for both local visitors and the...