
Call Center Quality Specialist
4 weeks ago
SUMMARY
The Call Center Quality Specialist (Verification Quality Specialist) will drive accuracy and data integrity through regular Verification Quality reviews.
**If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home). Fluency in the following languages is preferred: Portuguese, Spanish, French.**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform Verification Quality reviews for all Verification Reviewers
- Managing the Verification Quality Support Teams Channel
- Handling Rebuttals
- Knowledge Article Updates
- Work on ad hoc projects/initiatives as needed
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent
- Attention to detail
- 2+ years in document processing is preffered
- 1+ years in Avetta's Call Center is a plus
- Experience in Salesforce and/or TalkDesk is a plus
- Proficiency in Microsoft Office (Word, Excel, PPT, etc.)
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