Change Management Consultant/crm Consultant

3 days ago

Toronto, Canada CRM Dynamics an HSO Company Full time

**Change Management/CRM Consultant**

**CRM Dynamics an HSO Company**

As part of the HSO family, the team at CRM Dynamics can immediately address business needs in a growing global market, leveraging deep industry expertise, more comprehensive global delivery capabilities across the Microsoft platform. CRM Dynamics an HSO Company is a leading Microsoft Dynamics 365 partner with a core focus on empowering clients using integrated solutions. As a premier Gold Microsoft partner and Inner Circle member, our vision is to use technology to empower every person and every business to accomplish more and achieve their potential.

**Change Management Responsibilities**
- Work with project managers to effectively manage multiple client projects
- Responsible for coaching and supporting a clients change management activities specific to changes and enhancements to technology and/or business processes.
- Conduct impact and risk analyses, asses change readiness, identify key solutions stakeholders, measure adoption and evolve plans as needed.
- Create and manage measurement systems to track adoption, utilization, and proficiency of individual and business changes.
- Contributing to the development of commercial propositions, processes, and documentation such as SOWs, and RFPs.
- Being an internal change advocate, promoting our offering and services and developing the capability within the organization

**CRM Trainer/Consultant Responsibilities**
- Create training material utilizing technology to support client system training needs
- Develop a technical training strategy, and where needed, a broader training strategy for client projects
- Train client teams on the new technology that has been created for their business
- Act as a tester for UAT and QA processes in the project life cycle

**Qualifications**
- University Degree or equivalent work experience
- PROSCI or other change management certification
- 5+ years of relevant experience in this role
- Consultancy experience with a Cultural Change, Organizational Development and/or Learning and Development specialism
- Experience with deploying new technical solutions (preferably CRM)
- Excellent communicator - both verbal and written
- Effective planning and time management skills
- Training experience would be ideal

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00-$105,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Change Management Consulting: 5 years (required)

Licence/Certification:

- Prosci or Change Management Degree/Certificate (required)

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