Project Manager – CRM Solutions

3 days ago

Toronto, Canada JAM CRM Full time

We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and lead the successful execution of our client projects, bridging solution design and production with our talented development team.


Key responsibilities

Project leadership:

  • Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
  • Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
  • Proactively identify potential blockers, dependencies, or risks and develop strategies to address them

Client collaboration:

  • Serve as the primary point of contact for clients throughout the project lifecycle
  • Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
  • Effectively communicate complex technical concepts in simple terms for non-technical stakeholders

Cross-functional coordination:

  • Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
  • Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
  • Challenge development estimates or assumptions where necessary to ensure realistic timelines and outputs

Process management:

  • Establish and manage detailed project plans, timelines, and deliverables
  • Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
  • Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary

Quality assurance:

  • Oversee rigorous testing to ensure the final product meets technical and business requirements
  • Drive post-launch reviews to capture learnings and refine future processes

Technical expertise:

  • Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
  • Provide guidance on CRM architecture, data integration, and omni-channel campaign execution


Qualifications

Experience:

  • 3+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
  • Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms

Skills:

  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Strong communication and interpersonal skills for effective client and team collaboration
  • Proficiency in project management tools (e.g., Jira, Trello, Monday.com)

Knowledge:

  • Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
  • Familiarity with Agile or hybrid project management methodologies is a plus

Certifications:

  • Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
  • PMP or similar project management certification is a plus


JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.

  • Project Manager – CRM Solutions

    3 days ago

    Toronto, Canada JAM CRM Full time

    We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we’re looking for a Project Manager to join our team and...

  • Senior CRM Solutions Delivery Manager

    3 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients.Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint.Key ResponsibilitiesProject Leadership: Manage end-to-end client project execution, from...

  • Senior Project Manager CRM Marketing

    2 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About UsWe are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients.Salary Range$80,000 - $110,000 per annum based on experience.Job DescriptionWe're looking for a Senior Project Manager to lead the successful execution of our client projects, bridging solution design and production...

  • Senior CRM Project Manager

    24 hours ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric experiences for our clients.Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint.We're seeking a seasoned Senior CRM Project Manager to join our team and lead the successful...

  • Senior CRM Project Coordinator

    2 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We're a leading agency dedicated to crafting innovative, customer-centric experiences for our clients.Our team leverages platforms like Salesforce Marketing Cloud to deliver seamless, data-driven journeys that engage customers at every touchpoint.To support our growth, we're seeking a highly organized and skilled Project Manager to lead the successful...

  • Solutions Architect

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Amazech Solutions Full time

    Amazech Solutions is one of the fastest-growing IT Solutions and Staffing companies in the Dallas Fort Worth Metroplex. Established in 2007 in Frisco, TX, we serve clients in DFW and across the nation. We are proud to be a trusted partner to various clients and are an employee-centric organization.We are looking for a Solution Architect - CRM to work out of...

  • Digital Account Manager

    2 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    About the RoleWe are seeking an experienced Digital Account Manager to join our team at JAM CRM, a leading CRM agency based in Liberty Village. As a key member of our team, you will play a vital role in managing client relationships and delivering exceptional results.ResponsibilitiesManage client accounts, including project coordination, meeting...

  • Marketing Automation Solutions Specialist

    1 month ago

    Toronto, Ontario, Canada JAM CRM Full time

    About UsJAM CRM is an award-winning CRM agency that delivers innovative marketing solutions to clients across Canada.

  • Dynamic CRM Solutions Lead

    4 weeks ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    At EQ Bank | Equitable Bank, we are seeking a highly skilled Dynamic CRM Solutions Lead to join our team.Job OverviewThis is an exciting opportunity to work on delivering cutting-edge CRM solutions that drive business growth and customer satisfaction.The successful candidate will be responsible for leading cross-functional teams in the design,...

  • Technical IT Support Specialist

    24 hours ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are seeking an exceptional Technical IT Support Specialist to join our team at JAM CRM, a leading CRM agency in Liberty Village. This is a fantastic opportunity for someone who excels in providing first-level IT support, managing end-user devices, and assisting with system administration tasks.Job DescriptionIn this role, you will be responsible for...

  • Data Solutions

    7 months ago

    Toronto, Canada Demant Full time

    About Demant Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every...

  • Data Solutions

    6 months ago

    Toronto, Canada demant Full time

    **Job Summary**: As a Data Solutions and CRM Coordinator, your role involves managing and analyzing sales data to discover useful insights for making informed decisions. Additionally, you will oversee the optimization and maintenance of all CRM systems, (Dynamics / Salesforce) ensuring accurate data collection and reporting. You'll collaborate...

  • Data Solutions

    9 months ago

    Toronto, Canada Demant Full time

    Job Summary- As a Data Solutions and CRM Coordinator, your role involves managing and analyzing sales data to discover useful insights for making informed decisions. Additionally, you will oversee the optimization and maintenance of all CRM systems, (Dynamics / Salesforce) ensuring accurate data collection and reporting. You'll collaborate cross-functionally...

  • Project Manager

    7 months ago

    Toronto, Canada VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Dynamic CRM Solutions Leader

    3 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    KPMG Canada is seeking a skilled professional to lead the implementation of Dynamics 365 CRM and Power Platform solutions. As a seasoned leader, you will drive project deliveries, empower clients and team members with knowledge and skills, and collaborate with cross-functional teams to design and implement effective CRM solutions.Key ResponsibilitiesLead...

  • Product Manager- CRM

    7 months ago

    Toronto, Canada AutoTrader.ca Full time

    Position Overview: AutoTrader.ca is seeking an experienced and dynamic Product Manager to join our team in Toronto. As the Product Manager for CRM (Customer Relationship Management), with expertise in SFMC (Salesforce Marketing Cloud), you will play a crucial role in overseeing the end-to-end delivery of CRM-related products and features. This role requires...

  • Senior CRM Solutions Architect

    3 weeks ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Job OverviewWe are seeking a highly skilled Senior CRM Solutions Architect to join our team at EQ Bank | Equitable Bank. This exciting role will involve designing and implementing Dynamics 365 CRM applications and solutions that meet business objectives and requirements.About the RoleThe successful candidate will be responsible for collaborating with...

  • Enterprise Marketing Automation Solutions Specialist

    4 weeks ago

    Toronto, Ontario, Canada JAM CRM Full time

    Company OverviewJAM CRM is a leading CRM agency in Canada, known for its innovative approach to marketing automation. With over 150 experts dedicated to delivering exceptional results, our team is poised to make a significant impact in the industry.Job DescriptionWe are seeking an Enterprise Marketing Automation Solutions Specialist to join our team of...

  • Marketing Automation Developer

    4 weeks ago

    Toronto, Ontario, Canada JAM CRM Full time

    We are seeking a Marketing Automation Developer to join our team at JAM CRM, an award-winning agency in Canada.You will work with account and development teams to set up, test and deploy complex, dynamic data-driven marketing campaigns for top brands.Responsibilities include:Managing multiple Salesforce Marketing Cloud or Adobe Campaign accounts for...

  • Customer Relationship Associate

    3 days ago

    Toronto, Ontario, Canada JAM CRM Full time

    We're seeking a highly skilled Customer Relationship Associate to join our team at JAM CRM, an award-winning agency in Liberty Village. With over 150 communication experts dedicated to delivering exceptional results, this role presents a unique opportunity to grow and thrive in a fast-paced environment.Key Responsibilities:Project management, including...