Bilingual Customer Service Representative

2 weeks ago

Guelph, Canada GoodLeaf Farms Full time

Position: Customer Service Representative - Bilingual (English/French)

Location: Hybrid / Guelph, ON


Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you


At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive


Why work at GoodLeaf Farms?


It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.


  • You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us
  • We have an entrepreneurial and inclusive spirit with the heart of a start-up.
  • We foster an environment of cooperation and communication.
  • We have competitive compensation and benefits


Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us


What we are looking for:


As a member of the Customer Supply Chain Team, the incumbent is the single point of contact for the order-to-delivery process. This manages the customer relationship and works with cross-functional peers to execute the customer order-to-delivery process. Additional responsibilities include: managing customer orders against forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing daily communication to sales team about fill rate and delivery expectations.


Responsibilities:


  • Manage orders from receipt of customer PO until shipment.
  • Review customer POs for accuracy of sku’s, pricing, delivery details, and dates.
  • Facilitate the New Customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight, and packaging requirements across the farm network.
  • Guide new customers through the onboarding process, ensuring they have a smooth and positive experience.
  • Collaborate with Freight companies and Logistics Manager to establish new freight lanes/ delivery locations, to meet delivery of products on time and in full to customers
  • Proactively address product shortages with the customers and production teams.
  • Coordinate sample requests through the order management process.
  • Collaborate with Production Planner, Sales, and Marketing team members to work through order to forecast variance.
  • Facilitate and participate in the weekly SHOP meeting.
  • Develops and maintains strong relationships with both internal stakeholders and external customers.
  • Monitoring customer order trends to identify steps to maximize fill rate.
  • Monitor forecast versus farm output and identify extra volume by crop, and opportunities to increase customer orders.
  • Accountability and strong management of claims related to customer accounts.
  • Share knowledge with the team and contribute to the documentation of BPP (Business Process Procedure).
  • All other duties as assigned.


Expectations:


  • Work in the office 50-60% of the time per week
  • Flexibility to address urgent matters after hours or on weekends.
  • Leverage subject matter experts to quickly and efficiently resolve issues


Qualifications:


  • Post-secondary education, with a minimum of three years’ experience in customer-focused support roles, preferably in agriculture-, horticulture- or food-based operations in Canada
  • Excellent ability to develop and maintain internal and external relationships
  • Strong problem-solving, prioritization, and organization skills with the ability to manage multiple competing tasks
  • Exceptional time management skills
  • Strong communication skills – written and verbal (English & French - Required)
  • Bilingual English & French Required
  • Ability to work through conflict for a win/win outcome
  • Ability to forge partnerships with other areas to drive performance across business and functional lines
  • Self-motivated team player – able to be proactive and work with minimal supervision.
  • System Knowledge: proficient in Microsoft Office, Excel in particular; experience in ITrade, PowerBI, and EDI


GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.

  • Bilingual Customer Service Representative

    1 month ago

    Guelph, Canada Mandel Scientific Company Inc. Full time

    **Job Summary** **Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative. The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in...

  • Bilingual Customer Service Representative

    4 weeks ago

    Guelph, Canada Randstad Canada Full time

    We are hiring for a Bilingual Customer Service Representative for a client in Guelph, ON. The successful candidate will be responsible for processing customers’ orders, day-to-day clerical duties and supporting all aspects of customer service. Strong data entry and communication skills in both English and French are a huge asset for interacting with...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Koda Energy Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into...

  • Bilingual Customer Service Representative

    1 week ago

    Guelph, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Ontario, Wellington region, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Customer Service Representative

    6 months ago

    Guelph, Canada RahrBSG Full time

    At RahrBSG, we're not just offering a job; we're offering a career path filled with growth, challenge, and meaningful work. Our Customer Service Representatives are at the heart of our operations, and we're seeking motivated individuals to join our family. With a track record of being a beloved employer, we strive to ensure that every team member feels...

  • Bilingual Client Service Representative

    6 months ago

    Guelph, Canada H. S. Eckels & Company (Canada) Limited Full time

    The Eckels/Quatic group of companies are medium size, fast growing manufacturing and distributing companies. The Bilingual Customer Service Representative is the main point of contact for our clients across North America, including Quebec, and spends a substantial amount of time communicating with them over the phone. You are fluent in English and French,...

  • Bilingual (English & French Speaking) Customer Care

    1 week ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer...

  • Customer Service Representative

    2 days ago

    Guelph, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 months ago

    Guelph, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Guelph is seeking a Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide excellent customer service and maintain a...

  • Customer Service Representative

    2 weeks ago

    Guelph, Ontario, Canada GoodLeaf Farms Full time

    Job OverviewGoodLeaf Farms is a pioneering Canadian company at the forefront of innovation in agriculture. We are seeking a Bilingual Customer Service Representative to join our team, contributing to our mission of growing food security for communities across Canada.About the RoleThis role is a vital part of our Customer Supply Chain Team, responsible for...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Davidson Contract Services.This is a temporary position with 40 to 44 hours per week, requiring a Secondary (high) school graduation certificate and less than 7 months of experience.The successful candidate will be responsible for acting as a spokesperson for our...

  • Csr - Customer Service/account Representative

    6 months ago

    Guelph, Canada PDI Bulk Full time

    **PDI Bulk is looking for a CSR - Customer Service / Account Representative for our Guelph location!** **Why should you work for us?** - Competitive salary - $19.00 per hour to start! - We are committed to meeting all Health & Safety requirements for our employees to ensure they are kept safe by providing a safe work environment, training, and following...

  • Customer Service Representative-12 to 18 Month

    6 months ago

    Guelph, Canada Xylem Full time

    We’re Hiring for a Customer Service Representative! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Transx Ltd. Full time

    **TRANSX GROUP OF COMPANIES** Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and...

  • Customer Service Representative

    2 days ago

    Guelph, Canada U-Haul Full time

    Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get...