Customer Service Representative

7 days ago

Guelph, Canada RahrBSG Full time

At RahrBSG, we're not just offering a job; we're offering a career path filled with growth, challenge, and meaningful work. Our Customer Service Representatives are at the heart of our operations, and we're seeking motivated individuals to join our family. With a track record of being a beloved employer, we strive to ensure that every team member feels valued, heard, and connected. You won't feel like just a cog in the wheel but a critical part of our successful journey. The positive atmosphere here is palpable, with numerous employees citing our supportive environment and team spirit as the reasons for their job satisfaction.

**What's in it for you?**
- Competitive pay starting at $20/hr and up
- Extensive healthcare package where we cover 90% of the premium to keep you healthy and happy
- Continuous learning opportunities to help you develop your skills and grow your career
- Generous paid time off so that you won't miss those important life moments
- Separate paid sick time off policy
- 12 Annual paid company holiday
- 401(K) retirement plan with generous company contribution
- Employee Assistance Program (EAP) for any life challenges that you might face

**What you will do**
- Serve as the primary point of contact for our customers, addressing their inquiries, resolving their issues and ensuring their overall satisfaction
- Handle customer interactions, striving to exceed customers' expectations and building long-term relationships
- Maintain and update customer records and databases, ensuring high level of accuracy and up-to-date information
- Work collaboratively with other departments to streamline processes, improve customer relations and contribute to the overall growth and goals of the company
- Actively listen to customer feedback and make appropriate suggestions for improvements to superiors
- Utilize Customer Relationship Management software in recording, organizing and managing customer interactions
- Take part in periodic training programs to stay up-to-date with the industry standards and trends
- Assist in preparing and analyzing customer service reports
- Stay current with all products/services, corporate and industry standards and policies
- Participate in team meetings to share experiences and best practices, and to stay updated with the team and company initiatives

**Requirements**:

- High School Diploma or equivalent
- Minimum of 2 years of customer service experience
- Proven ability to handle multiple tasks
- Strong written and verbal communication skills
- Proven ability to resolve conflict, maintain confidentiality
- Strong time management skills with the ability to manage priorities under pressure
- Bilingual in French a plus

Please note this job posting is intended to summarize the duties and minimum requirements for the positions. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.

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