Bilingual Customer Service Representative

2 weeks ago

Guelph ON, Canada GoodLeaf Farms Full time

Position:
Customer Service Representative - Bilingual (English/French)

Location:
Hybrid / Guelph, ON

Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you

At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

  • You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us
  • We have an entrepreneurial and inclusive spirit with the heart of a start-up.
  • We foster an environment of cooperation and communication.
  • We have competitive compensation and benefits

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us

What we are looking for:

As a member of the Customer Supply Chain Team, the incumbent is the single point of contact for the order-to-delivery process. This manages the customer relationship and works with cross-functional peers to execute the customer order-to-delivery process. Additional responsibilities include:
managing customer orders against forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing daily communication to sales team about fill rate and delivery expectations.

Responsibilities:

  • Manage orders from receipt of customer PO until shipment.
  • Review customer POs for accuracy of sku’s, pricing, delivery details, and dates.
  • Facilitate the New Customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight, and packaging requirements across the farm network.
  • Guide new customers through the onboarding process, ensuring they have a smooth and positive experience.
  • Collaborate with Freight companies and Logistics Manager to establish new freight lanes/ delivery locations, to meet delivery of products on time and in full to customers
  • Proactively address product shortages with the customers and production teams.
  • Coordinate sample requests through the order management process.
  • Collaborate with Production Planner, Sales, and Marketing team members to work through order to forecast variance.
  • Facilitate and participate in the weekly SHOP meeting.
  • Develops and maintains strong relationships with both internal stakeholders and external customers.
  • Monitoring customer order trends to identify steps to maximize fill rate.
  • Monitor forecast versus farm output and identify extra volume by crop, and opportunities to increase customer orders.
  • Accountability and strong management of claims related to customer accounts.
  • Share knowledge with the team and contribute to the documentation of BPP (Business Process Procedure).
  • All other duties as assigned.

Expectations:

  • Work in the office 50-60% of the time per week
  • Flexibility to address urgent matters after hours or on weekends.
  • Leverage subject matter experts to quickly and efficiently resolve issues

Qualifications:

  • Post-secondary education, with a minimum of three years’ experience in customer-focused support roles, preferably in agriculture-, horticulture- or food-based operations in Canada
  • Excellent ability to develop and maintain internal and external relationships
  • Strong problem-solving, prioritization, and organization skills with the ability to manage multiple competing tasks
  • Exceptional time management skills
  • Strong communication skills – written and verbal (English & French - Required)
  • Bilingual English & French Required
  • Ability to work through conflict for a win/win outcome
  • Ability to forge partnerships with other areas to drive performance across business and functional lines
  • Self-motivated team player – able to be proactive and work with minimal supervision.
  • System Knowledge:
    proficient in Microsoft Office, Excel in particular;
    experience in ITrade, PowerBI, and EDI

GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.

  • Accounts Receivable Representative

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Bilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...

  • Bilingual Customer Service Supervisor

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Customer Service Supervisor

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Bilingual Customer Service Representative

    1 month ago

    Guelph, Canada Mandel Scientific Company Inc. Full time

    **Job Summary** **Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative. The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in...

  • Bilingual Customer Service Representative

    4 weeks ago

    Guelph, Canada Randstad Canada Full time

    We are hiring for a Bilingual Customer Service Representative for a client in Guelph, ON. The successful candidate will be responsible for processing customers’ orders, day-to-day clerical duties and supporting all aspects of customer service. Strong data entry and communication skills in both English and French are a huge asset for interacting with...

  • Office Representative

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Bilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Koda Energy Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into...

  • Customer Service Coordinator

    2 weeks ago

    North York, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. Growth Potential : Our client offers significant opportunities for advancement, with access to training programs,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Toronto, ON, Canada MCAP Full time

    Bilingual Customer Service Representative MCAP at a Glance Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total...

  • Bilingual Customer Service Representative

    2 weeks ago

    Waterloo, ON, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    1 month ago

    Waterloo, ON, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    1 month ago

    Waterloo, ON, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Virtual Customer Service Representative

    4 weeks ago

    Peterborough, ON, Canada Lifestyle Home Products Full time

    Lifestyle Home Products is a leading manufacturer and provider of Sunrooms, Windows and Doors and we are the national partner of Jacuzzi Bath Remodel. Lifestyle Home Products is looking for a: Bilingual (English-French) Home Improvement Customer Service Representative Provide exceptional customer service to English and French-speaking customers via phone,...

  • Bilingual Customer Service Representative

    1 month ago

    Waterloo, ON, Canada Manulife Full time €23 - €25

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...