Project Manager, Service Coordination

5 months ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21406

Project Manager, Service Coordination
Public Works
Hamilton Water
330 Wentworth Street North

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 1041 Supv

HOURS Of WORK: 35.00 per week
- GRADE: 5
- SALARY/HOUR: $45.933 - $51.037 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary (for up to 18 months)

Job Description ID #: A9166

**OVERVIEW**

Reporting to the Superintendent, Service Coordination, manages specific corporate, departmental and sectional projects and investigations, seeking new methods, systems or techniques to support continuous improvement in the delivery of services to the City and to the public.

This position will be primarily responsible for the management of the City of Hamilton’s Advance Metering Infrastructure (AMI) Project which will introduce smart water meters to its citizens. This will be a multi-million dollar project that will affect all of the City’s Well Based Communities as well as all its Industrial, Commercial, and Institutional (ICI) Customers.

Accountable for ensuring that project management is delivered through the effective and efficient use of financial and staff resources. Uses a "best practices" approach in delivering quality services in a timely and cost-effective manner. Acts on and instils a customer service focus in Project Management and Continuous Improvement activities.

Responsible for managing projects in a variety of staff resource configurations ranging from individual work to leadership of cross-departmental work teams, exercising leadership, guidance, technical competence, innovative problem-solving and the achievement of results in all such settings.

Possesses a high level of personal integrity and is an excellent communicator.

**RESPONSIBILITIES**

You will assume responsibility for project management services for specific project or investigative assignments to meet the changing needs of the residents and businesses of the City of Hamilton. This will include identifying and participating in continuous improvement opportunities.

The Project Manager is accountable for ensuring that assigned project management, research and/or analysis is delivered with due consideration to the management of risk, in accordance with City and Provincial guidelines and in the most effective and efficient manner.

**GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)**

Manage specific corporate, departmental divisional and sectional projects, investigations and Continuous Improvement activities such as:

- Developing programs, and tools to help improve service delivery and or increase efficiency
- Performing statistical analysis related to meter maintenance, repair and replacement
- Identifying problem areas
- Performing research, preparing reports and presentations
- Leading project solution and implementation teams

Ensure timely, cost effective results in compliance with corporate and legislative requirements.

Is results oriented and persistent in ensuring objectives are accomplished.

Manage the administrative components of assigned projects including monitoring and control of budget expenditures, project documentation and record keeping.

Promote teamwork and integration between internal and external parties participating in cross-functional and cross-program initiatives.

Consult or undertake liaison with Municipal, Provincial, and Federal government agencies as well as with other public and private sector groups relevant to assigned projects and investigations.

Report regularly on the status of projects, tasks, staff performance, fiscal status and overall benefits of project activities to the Superintendent of Service Coordination.

Develop and deploy key performance indicator (KPI) metrics related to each project and ensures ongoing tracking.

Maintain appropriate documentation that clearly illustrates project progress and success at completion.

Coordinate and manage projects effectively and ensure that they are delivered on time, on budget, and to agreed quality standards.

Prepare reports of research and/or project findings including action recommendations for senior management and/or Council.

Assist in preparing oral and written presentations to management on results and recommendations.

Attend pub

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