Office Administrator
2 months ago
**Who we are**:
Resilient Health is a psychology clinic providing assessment, diagnosis and psychotherapy to clients in Victoria BC and across British Columbia. Our team, which includes psychologists, counsellors, and social workers, is very friendly, collaborative, and dynamic.
**Role overview**:
We are seeking a full-time, reliable and client-focused individual to join our team as an Administrator and Medical Office Administrator (MOA).
**Responsibilities**:
- Answer incoming phone calls professionally and courteously, addressing client inquiries and scheduling appointments. Make outgoing phone calls, to follow up on bookings, billing and other client-related issues.
- Manage new referrals and coordinate appointments with healthcare providers.
- Perform clerical duties such as filing, faxing, copying, and data entry to support clinic operations and maintain organized records.
- Collaborate with other staff members to ensure efficient workflow and exceptional customer service.
- Maintain confidentiality of client information and adhere to privacy regulations, including HIPAA guidelines.
**Qualifications**:
- Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively in a fast-paced environment.
- Previous experience in administrative or receptionist role required.
- Experience as an MOA and with MSP billing is a significant bonus.
- Excellent communication skills, both verbal and written, with the ability to interact professionally and kindly with clients and colleagues.
- Ability to work independently as well as part of a team, demonstrating reliability and accountability in all responsibilities.
**Job Types**: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Administration: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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