Costumer Service Assistant
2 weeks ago
**Job Summary**
**Responsibilities**
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Analyze customer needs to recommend appropriate solutions or products.
- Upsell additional products or services when appropriate to enhance customer experience.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to improve processes and enhance service delivery.
- Uphold company standards for phone etiquette and professionalism in all communications.
**Skills**
- Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus.
- Strong customer service orientation with the ability to empathize with customers.
- Proficiency in data entry and familiarity with CRM software is preferred.
- Experience in sales or upselling techniques is advantageous.
- Ability to analyze customer feedback and provide constructive solutions.
- Strong organizational skills with attention to detail.
- Ability to work effectively both independently and as part of a team.
Join us in delivering outstanding service that makes a difference
Pay: $30.00-$31.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Discounted or free food
- Flexible schedule
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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