Manager, Education Operations

7 months ago

Hamilton, Canada McMaster University Full time

**Schedule**
Monday to Friday, 8:30am-4:30pm, 35 hours per week

**Education Level**
Bachelor's degree in relevant field of study.

**Career Level**
Experienced (Manager) - Requires 5+ years of managerial experience, including supervisory experience.

**Job Title**:Manager, Education (Program Operations)**

**Reports To (Title)**:Managing Director, Education Enterprise

**Department Description**:
The Department of Family Medicine has over 240 staff and 1,500 faculty distributed throughout eight teaching sites and surrounding communities, teaching 200 residents and over 650 other health professional learners annually, and serving over 1,000,000 patients within southern/south Central Ontario. It is a recognized leader in family medicine teaching, research, and practice nationally and internationally.

**Our Mission**:
Together we serve, teach, discover: Primary care for better health and a brighter world.

**Our Values**:

- Honouring_

We are committed to honouring and respecting ourselves and others.
- Creative_

We practice creative and courageous inquiry and action.
- Generous_

We engage one another with generous interdependence.

**Job Summary**:
The central education programs are the hub of much internally and externally driven change and innovation and as a leader within the Education Enterprise, the Manager, Education (Program Operations) provides leadership on projects as directed by Program Directors and the Managing Director, Education.

**Accountabilities**:

- The incumbent will be specifically responsible for the effective and efficient operational management of the large complex Education Program with encompasses Postgraduate and Undergraduate Programs, the Division or Palliative Care and Emergency Medicine.
- The incumbent must be able to function in an ever changing, fast paced environment with competing demands, priorities, and deadlines. The incumbent is expected to continuously explore new and innovative opportunities to streamline procedures to improve the efficiency of the Education programs and the overall Department.
- Works to fosters established partnership with community organizations and individuals to further the Department’s strategic goals and to explore potential opportunities for knowledge translation.
- Contributes as a member of the Management Team to the overall education strategy.
- Implements progressive policies and procedures within the education program in response to its strategic direction.
- Oversees $3M stipend payments program by approving and reconciling all sources of funding ensuring that all financial payments and/or considerations are paid using MOH, Mac-CARE and ROMP funds adhering to all University policies.
- Assists with the creation of the annual budgets.
- Directly supervises 24 staff across 12 sites, ensuring compliance with Human Resource policies and procedures and the UNIFOR Collective Agreement provisions.
- Collaboration across the department and divisions, teaching sites/campuses.
- Evaluates needs and recommends reallocation of resources, training and ensures internal equity for remunerations.
- Responsible for performance management, establishes quantity and ensures quality of work, discusses work performance, addresses work related employee concerns and recommends any required disciplinary action.
- Oversees data collection and information capturing processes related to academic contributions across multiple sites, campuses, divisions. Conduct data audits, compile results, analyze and summarize findings.
- Participate in the development and implementation of projects, work methods and procedures. Recommends procedural changes to improve efficiency.
- Builds and maintains strong relationships with all stakeholders including but not limited to Mac-CARE, ROMP, Site Directors, Education Leaders and all staff supporting the education programs.
- Liaises with faculty regarding evaluations, rotations, educational credits.
- Maintains SOPs and workbooks based on current and best practices.
- Recommends new and revised policies, standard operating procedures, and business practices to address current and anticipated issues to improve efficiency of the program. Aid in the development of the materials.

**Qualifications**:
Education**:Bachelor’s degree in relevant field of study.

Experience: Requires 5+ years of managerial experience, including supervisory experience.

**Knowledge/Skills**:

- Experience managing complex sets of data and various data systems, including experience reporting of data in Excel and Power Point presentations. Experience with MedSIS, MedPortal, Mosaic, MacFacts.
- Demonstrated experience working both independently and as part of a team with various stakeholders coupled with demonstrated superior communication and interpersonal skills.
- Working knowledge and understanding of UGME and PGME and understanding of rotation schedules and CaRMS.
- Proven record of problem-solving skills, strong interpersonal, leadership, motiva

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