Support Office Receptionist

3 weeks ago


Ottawa, Canada Riverstone Retirement Communities Full time

Riverstone Retirement Communities is a locally owned and operated company offering, a highly respected, full continuum of care to it’s residents. We believe that everyone deserves to live a meaningful, engaged and joyful life. We strive to ensure our residents live comfortably and with dignity in a safe and happy environment. Riverstone offers our residents a variety of lifestyle options to best suit their needs-from independent to assisted living, including memory care.
Our valued employees work in an environment that fosters job satisfaction, respect, responsibility, loyalty and personal growth. We are looking for positive, caring team members who want to make a difference in the lives of seniors.

**In this role you have responsibility for**:

- Answering and directing incoming calls, using a multi-line phone system, to the appropriate resources in a professional manner.
- Greet guests and ensure a superior level of customer experience, managing all incoming and outgoing deliveries.
- Maintain the general organization and appearance of our office space, including ensuring all supplies and equipment is ordered and stocked.
- Manage the booking of meeting rooms,
- Manage incoming and outgoing mail, and associated accounts
- Administrative duties including but not limited to, supporting the Senior Leadership Team, the AP department, and supporting the on-boarding process for new employees

**QUALIFICATIONS**:

- Completion of a Certificate or diploma in Office Administration or equivalent experience.
- Minimum of 2 years’ experience as a Receptionist and/or Customer Support Specialist.
- Exceptional interpersonal skills; outstanding and professional client service skills.
- Strong organizational skills with focus on details and quality assurance.
- Excellent verbal and written communication skills.
- Outgoing and effective team player, contributing to a positive work environment
- Ability to work independently, make decisions and respond to unexpected situations or emergencies.
- Proficiency in MS Office, including MS Outlook, Word and PowerPoint

We are looking for a self-motivated and strong driven individual that is willing to learn and grow within this family owned company.


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