Central Receptionist

3 weeks ago

Ottawa, Canada Sandy Hill Community Health Centre Full time

**Internal/External Employment Opportunity**

**Position Title**:Central Receptionist

**Component/Team**:Client Access Team

**Status**:Contract until August 31, 1.0 FTE Full-Time (35 hours per week)

**Salary Scale**:$20.73 - $24.97 hourly plus 4% vacation pay in lieu of benefits

**Start Date**:Immediately

**APPLICATION DEADLINE: April 11, 2023 at 4:00 p.m.**

**Position Description**:
The role of the Central Receptionist is to ensure that the first interaction a client or guest of the Centre has is a positive one. The Central Receptionist is a resource for clients, providing general information about resources available at the Centre to facilitate client engagement and access to services. The Central Receptionist plays a vital role in establishing positive relationships with clients. The Central Receptionist also assists with the provision of security monitoring services for the Centre and provides a broad range of clerical/reception support to all components of the Sandy Hill Community Health Centre.

**Reporting Relationship**:
The Central Receptionist is directly accountable to the Central Reception Team Leader for the carrying out of his/her duties and through the Team Leader to the Director, Client Access team and through the Director to the Executive Director.

**Requirements**:
**Skills, Education and Experience**:
Requirements for this position include:
**Education and Language**
- Secondary school diploma
- Diploma or other certification in business administration, office administration or medical reception an asset
- Fluency in English, both oral and written
- Under the Centre's designation to provide French Language Services:

- French (oral expression): Advanced +
- French (oral comprehension): Advanced +
- French (reading comprehension): Advanced +
- French (writing comprehension): Advanced +

**Professional Experience**
- Two to five years office experience; preferably in a health or social service setting
- Experience with multi-line telephone system
- Experience using an Electronic Clinical Management System / Health Record
- Experience in non-violent crisis intervention

**Knowledge, Skills and Abilities**
- Strong interpersonal, organizational and problem-solving skills
- Ability to work as part of a multi-disciplinary care giving team
- Positive attitude toward street-involved people, people who are HIV+, hep C+, people living with problematic substance use and/or mental health issues
- Non-judgmental attitude
- Ability to take initiative and be assertive
- Ability to deal effectively with the public
- Ability to manage difficult client behaviour
- Ability to work under stress with multiple demands and unpredictability in the work day
- Ability to work within the mandate of the Sandy Hill Community Health Centre
- Ability to work within a harm reduction framework
- Ability to work independently, following specific directions with attention to detail
- Demonstrated flexibility, good judgment, initiative, creativity and cooperative team player
- Respects and values the diversity of communities and individuals
- Sensitivity and alertness to signs of a client in crisis
- Effective oral and written communication skills (in person and by telephone)

**Benefits**

In lieu of benefits, 4% vacation pay is added to the hourly rate. We provide our employees the opportunity to enroll in our Pension Plan (Healthcare of Ontario Pension Plan - HOOPP).

**Conditions of Employment**:
**Accommodation**:
SHCHC will provide accommodation for applicants with disabilities in its recruitment process.

If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Only applicants selected for an interview will be contacted. No phone calls please.

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