Program Coordinator

5 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level O

**About Western**:
**About Us**:
The Faculty of Science’s mission is to be a cornerstone of society’s development through the education of students, the creation and dissemination of knowledge, and the establishment of innovative partnerships with industry, government and other educational institutions in the global community.

**Responsibilities**:
The Program Coordinator supports effective and efficient academic coordination across seven departments in the Faculty of Science, including Biology, Chemistry, Computer Science, Earth Sciences, Mathematics, Physics & Astronomy, and Statistical and Actuarial Sciences, ensuring adherence to program standards. The role acts as a point of contact and resource for leaders, faculty members, staff, and students, providing guidance regarding Faculty/Program and University academic processes and procedures in response to inquiries, providing referrals to other individuals or resources as required. The role collaborates with the Academic Advising team to provide support to students, coordinates the logistics for hiring and overseeing proctors, provides support for scholastic offence processes at the Department level, and generates data and reports for review. The Program Coordinator monitors undergraduate course enrolment, creates, maintains and updates specialized departmental databases, including 1st-year student progression in large courses, creates and distributes various complex schedules using specialized software, including course and midterm scheduling, and contributes to ongoing refinement of program processes and procedures, including streamlining graduation check processes. The Program Coordinator collaborates closely with each department to ensure processes are streamlined, communication is optimized, and undergraduate students receive unparalleled support, ensuring the commitment to academic success and experience of undergraduate students in the Faculty.

**Qualifications**:
**Education**:

- 3 year Community College Diploma in Business Management/Administration or relevant discipline
- Bachelor’s Degree preferred

**Experience**:

- 4 years of experience coordinating logistics of specialized programs and services, providing administrative support and customer service in an academic environment
- Experience working with leaders, faculty members, staff and students in a Faculty would be an asset

Knowledge, Skills & Abilities:

- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Strong mathematical and analytical skills to complete accurate calculations
- Ability to work independently and effectively as a member of the team to achieve department goals
- Familiarity with academic calendar and programs offered at Western preferred

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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