Associate Program Coordinator

4 weeks ago

London, Canada General Dynamics Land Systems Full time

**Description**

At General Dynamics Land Systems we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

Delivering an exceptional Customer experience in this position looks like:

- Delivering on our promises - Meet the customer “want” with high-quality and reliable performance;
timely and helpful responsiveness; set high expectations and standards
- Be a genuine partner - Positive internal & external collaboration, builds trust and teamwork; don’t be

afraid to say when you don’t know or need help
- Be accountable - Respond to inevitable shortfalls with honest, prompt corrective actions, demonstrate

humility, judgment and drive; be proactive to provide solutions, even “outside your lane”
- Be one Company - Transcendence in representing all aspects of GDLS with all Customers; when a

decision is made, everyone supports it
- Listen and ask - Complex problem solving, relentless communication; promote culture of decision
- making at the lowest level; communicate to balance competing factors (technical, cost, schedule)
- Make it easy to do business with us - Responsive to Customer needs and wants, little things go a

long way, consensus when possible, strengthen your understanding of our products and services
- Balance our business priorities - Ownership of deliverables and stewardship of Customer trusted

resources; compromise for win-win results

Key Job Elements:

- Responsible to coordinate, track and maintain the program documents and correspondence, including business communications, letters and presentations for internal and external audiences
- Responsible for the program risk register and action logs
- Support, help coordinate and host customer and key leader visits and events
- Update and maintain vehicle configuration records in GDLS-C database. Provide vehicle configuration reports as required
- Coordinate resolution of field problem issues with the Field Management, Support Services and Engineering teams
- Assist in coordination of retrofit activities
- Track and coordinate the notification of obsolescence issues to customers
- Maintain work orders to reflect approved budgets and schedule
- Coordinate material and deliverable shipments. Maintain material shipping records
- Assist in preparing documents for contract deliverables and manage tracking and reporting
- Assist in coordinating Integrated Product Team meetings
- Assist in development and management of program metrics and reporting
- Assist in the development and coordination of bid and proposal documents
- Assist in Continuous Improvement initiatives

Required Qualifications:

- University degree or college diploma in Arts, Social Sciences, Program or Business Management or a technical field
- Experience drafting business correspondence and delivering presentations
- A professional business demeanor focused on customer and stakeholder satisfaction
- Demonstrated initiative and results oriented behaviour
- Demonstrated ability to manage projects, tasks and schedules
- Strong oral and written communication
- Excellent planning, time management and organizational skills
- Strong interpersonal skills and demonstrated ability to work as part of a team
- Strong computer skills (MS Office: Word, Excel, Access, PowerPoint, Outlook)

Preferred Qualifications:

- Technical knowledge
- Oral and written communications in Arabic

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