Program Coordinator

7 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level O

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment, where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full-time faculty and over 1,500 staff.

The Postgraduate Medical Education (PGME) Office ensures excellence in the educational experience of all trainees and assists the faculty in delivering an excellent educational experience. Our residents and fellows are among the brightest and most talented trainees, who come to learn in one of our 54 postgraduate programs accredited by the College of Family Physicians of Canada (CFPC) or the Royal College of Physicians and Surgeons of Canada (RCPSC).

**Responsibilities**:
The Program Coordinator (Registration Coordinator) supports the effective and efficient administration, coordination, and monitoring of the online registration process for all postgraduate trainees by working with the College of Physicians & Surgeons of Ontario (CPSO), Program Directors, Program Administrators, Medical Affairs at the London Health Sciences Centre (LHSC), ensuring adherence to program standards and that verification leads to trainees being able to start/continue clinical activities on schedule. The role serves as a point of contact for internal and external stakeholders and provides information regarding academic processes and guidance regarding Faculty/Program, University, and external regulatory body procedures in response to inquiries. The Program Coordinator contributes to ongoing refinement of program processes and procedures creates and distributes various complex schedules using specialized software, creates, maintains and updates specialized departmental databases, and generates data and reports for review.

**Qualifications**:
**Education**:

- 3 year University Bachelor’s Degree; preferably in Business, Education, Health Administration or related field

**Experience**:

- 4 years’ experience coordinating projects and the logistics of specialized programs and services within a medical environment
- Experience working with RCPSC, CFPC and CPSO policies and processes

Knowledge, Skills & Abilities:

- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to interact professionally with trainees, staff, faculty, and other members of the University community with the ability to work collaboratively with academic staff, physicians, governing and licensing bodies
- Ability to provide solutions by using imaginative approaches where constructive thinking and innovation are required
- Proven ability to taken initiative and champion a project from conception through implementation and evaluation
- Exceptional organization skills and flexibility to manage multiple activities from conception to completion within prescribed timelines
- Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience with the ability to draft Standard Operating Procedures
- Proven ability to build consensus and maintain positive relationships with other departments, key business partners and external agencies
- High degree of professionalism with outstanding ability to work effectively and efficiently with internal and external clients at all le

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