Program Coordinator

2 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level O

Please note, this is a temporary position, covering a leave, with a contract end-date of February 2, 2026.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Department of Family Medicine specializes in training comprehensive family physicians and future leaders in family medicine. This is done through a highly adaptable program that includes tailor-made curriculum and educational programs for residents. The Family Medicine Postgraduate Program is one of the largest programs at the Schulich School of Medicine & Dentistry, consisting of over 160 residents conducting their core residency training at 12 different sites across southwestern Ontario and 20 Residents training in the Enhanced Skills Program. This is supported by over 350 full
- and part-time faculty and an administrative staff of 6 individuals.

**Responsibilities**:
The Program Coordinator supports the effective and efficient administration of various aspects of the Family Medicine Residency Program, ensuring adherence to program standards. The role works closely with the Postgraduate Program Director as well as the Manager and Postgraduate team to enhance coordination for the finance and evaluation activities in Family Medicine. The role serves as a point of contact for residents and various internal and external stakeholders and provides information regarding programs, events and academic processes, and provides guidance regarding Program, School, University, and external regulatory body procedures in response to inquiries.

The Program Coordinator collaborates with Family Medicine physicians, hospital staff, residents, and other individuals relevant to the residency program, in order to meet the program’s training requirements. The role administers the competency-based curriculum through evaluation systems, and works with program leadership to ensure assessment milestones for residents are tracked according to the evaluation objectives in Family Medicine, including ensuring well-defined rotation outcomes and resident assessment methodologies and systems. The role processes various financial transactions and reconciliations, contributes to ongoing refinement of program processes and procedures, creates and distributes various complex schedules using specialized software, creates, maintains and updates specialized databases, generates data and reports for review, coordinates logistics for graduate ceremonies and half day events, and maintains and updates program websites.

**Qualifications**:
**Education**:

- 3 year University Degree in Business Management/Administration

**Experience**:

- 5 years’ experience providing financial and administrative support and customer service in a medical education environment
- Experience coordinating logistics of specialized programs/services/events
- Experience in a hospital setting would be an asset

Knowledge, Skills & Abilities:

- Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications as required
- Ability to explain financial information, policies and procedures effectively to individuals who may have little financial knowledge
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identi

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