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Field Service Representative

4 months ago

SaintLaurent, Canada Enersys Full time

Learn More About Our Company

**Job Purpose**:
**Essential Duties and Responsibilities**:

- Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by your Manager.

Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
- Building Batteries
- Installed cables on new batteries including accessories
- Outside service if required
- Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including washes, cleans, and neutralizes customers’ batteries at customers’ location. Ability to perform discharge tests, evaluates results, and makes necessary repairs.
- Assists with the installation and/or removal of motive power batteries.
- Removes and disassembles cells and inspects parts to detect defects.
- Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
- Adds acid or water to obtain specified concentration
- Diagnoses and repairs batteries, reads meters and adjusts charge parameters to control time and flow of current through battery.
- Installs, provides preventive maintenance, and repairs to batteries
- Operates material handling equipment per OSHA requirements.
- Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
- Maintains records of performance reports
- Maintains a safe, orderly and clean working environment
- clean warehouse in service area at the end of the day.
- Other duties as assigned
- Occasional travel to Customers’ site for service work.

**Qualifications**:
**Minimum Qualifications**
- 4-6 years of previous customer service experience in field support
- Basic knowledge of Microsoft Office and the Internet
- Basic mechanical aptitude
- Previous experience working with hand and power tools
- Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
- Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Able to solve simple equations
- Experience should be substantively in the Electrical related field
- High School Diploma or equivalent

**Preferred Qualifications**
- A basic electrical understanding
- The use of test equipment and reading schematics
- Hands-on job experience
- Experience should be substantively in the Electrical related field where applicable

**General Job Requirements**:

- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to differentiate colors.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to be on-call.
- Must be able and willing to wear a respirator.
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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