Field Service Representative

6 months ago

SaintHubert, Canada Héroux-Devtek Inc. Full time

**Company Bio**:
Headquartered in Longueuil, Québec, Canada, Héroux-Devtek is a globally active company serving the Aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the Landing Gear market.

**Division info**:
Located in Saint-Hubert, on the South Shore of Montreal, the Héroux-Devtek engineering office is where it all starts. It is in our recent building, bright and protected from traffic jams that we design, test, and qualify the landing gears of tomorrow.
In an exceptional working teamwork driven work environment, our engineers and technicians leave nothing to chance; the smallest details of each part are analyzed to ensure that our products meet the highest demands of the industry. Multidisciplinary teamwork is the key to our success and makes Héroux-Devtek an innovative and agile company.

We ensure the well-being of our employees, with flexible working conditions, and a pleasant work atmosphere.

**Summary of position**:
Héroux Devtek is seeking a Field Service Representative for its Product Support Organization in St-Hubert. The person selected will provide first line support to Héroux Devtek customers in order to restore Landing Gear to an airworthy condition, in a timely manner.

**Main responsibilities**:

- Perform Technical analysis and Repairs on aircraft on Heroux Devtek Landing Gears, at OEM or at Operators facilities.
- Provide Remote Technical Support (trouble shooting) to OEM or Operators, including written work instructions and request for inspections to assess a technical issue.
- Work within the scope of approval, procedures and mandates issued by Heroux Devtek quality organisation (Quality, Technical, Safety and Environmental).
- Identify and report airworthiness issues in line with Heroux Devtek quality system requirements.
- Accomplish assigned tasks in line with TC/FAA/EASA and any other airworthiness regulation as applicable.
- Complete all documentation in a timely, accurate and comprehensive manner.
- Perform incoming quality inspections of parts on warehouse, as required.
- On Call availability for remote support services after business hours.
- Carry out any other reasonable request & improvement recommendations for the benefit of the business.

**Qualifications**:
**Requirements**:

- Technician degree or Engineering degree preferably in the fields of Aerospace Maintenance and Overhaul with at least 2 years of practical experience in a similar role with client interface.
- Knowledge of Landing Gears maintenance and Overhaul strongly recommended.
- Comprehensive knowledge of aerospace original equipment assembly, maintenance, repair and overhaul and conversant with original equipment design drawings and test schedules, Component Maintenance Manuals, Aircraft Maintenance Manuals, Service Bulletins, Repair Schemes and Concessions.
- A valid passport, a valid driver’s license and a car.
- The ability to read, write, fluently speak and understand the French and English language.
- Understanding of Unit Log Cards, requirements management, MRB data and Life Limited Parts concept.
- Computer literate. Ability to access software on or off site to complete tasks and produce Certificates of Release, Form 1 and Visit Reports.
- Availability to travel anywhere in the world within short notice, during or outside normal business hours, as required by the business.

Person Profile:

- Customer focussed with a drive to complete tasks and keep all stakeholders informed of progress.
- Exceptional attention to detail with a methodical approach to tasks.
- Strong self-planning and organising skills underpinned with flexibility to react to changing customer needs.
- The ability to tackle a problem and implement a resolution.
- Strong team-working skills with the ability to motivate others to complete tasks on time.
- A clear and concise communicator that can engage with a wide audience of stakeholders.

Are you known for your ability to adapt and learn? Do you like to surpass yourself and develop in a technically complex environment? Héroux-Devtek offers you the opportunity to work in a friendly environment where skills development is at the center our top priority. Here, employees are at the heart of the realization of the product, developped through engineering centers, factories, a service unit and an accessible and agile head office for fast decision-making.
Be part of a motivating top-notch team

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