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Field Service Representative

2 months ago

BasSaintLaurent, Canada Abb Holdings Inc Full time

Field Service Representative - Mining (Grinding) job involves providing technical support, identifying business opportunities, and troubleshooting equipment problems at mine sites.

At ABB, we're committed to driving diversity and inclusion, and we're looking for a talented individual to join our team.

Your Role and Responsibilities
  • Provide on-site and remote technical support for installation, commissioning, and maintenance of ABB equipment at mine sites.
  • Identify and develop business and commercial opportunities based on customer knowledge and collaboration across ABB.
  • Act as the key point of contact for customer technical service requests to help them achieve productivity and quality targets.
  • Consult with and advise customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines.
  • Troubleshoot equipment and process problems, perform Root Cause analysis, provide recommendations, and implement solutions to eliminate root causes.
  • Prepare and present reports to customers for maintenance services with recommendations for product, quality, and customer service improvements.
Qualifications for the Role
  • Bachelor's Degree in Electrical/Mechanical Engineering or similar.
  • Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing of MV equipment.
  • Knowledge of servicing industrial equipment.
  • Strong Software understanding.
  • Excellent mechanical skills.
  • Valid driver's license and passport required.
  • Availability for travel to customer sites.
  • Experience with installation and maintenance of industrial automation systems, including PLCs and/or DCS, would be an asset.
  • Excellent bilingual communication skills (French/English).
Benefits
  • Retirement plan
  • Healthcare plan
  • Accident insurance
  • Wellbeing program
About Us

We're a global team that's energizing the transformation of society and industry to achieve a more productive, sustainable future.

We're committed to providing a caring workplace where everyone collaborates, feels valued, respected, included, and supported.

We're dedicated to ensuring that all policies and practices respect the Employment Equity Program, and we aim for our workforce to be truly representative of the four designated groups.