Technician Field Service

2 weeks ago

SaintLaurent, Canada AVI-SPL Full time

Description:
**MUST HAVE AV EXPERIENCE**

**Job Summary**

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

**Essential Duties and Responsibilities**
- Read and interpret electronic schematics and architectural blueprints
- Perform preventative maintenance visits to help maintain a stable client-based system
- Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans
- Take responsibility to accurately complete job documentation as needed
- Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
- Field service support of networked devices (Routers IP Protocols etc.)
- Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts
- Provide necessary training and support for next level service technicians
- Provide end-user client training as needed
- Adhere to and understand health and safety standards for all phases of the job
- Setup and troubleshoot various video codecs/video teleconferencing systems
- Travel to various job sites required

Other duties assigned as needed

**Skills and Abilities**
- Effectively communicate with employees customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio video and control
- Ability to manage small to medium projects
- Ability to solder & crimp connectors
- Valid Driver’s License and a clean Driver's Abstract that meets AVI-SPL driving standards

**Education and/or Experience**
- Minimum of 1 - 3 years of audiovisual integration experience preferred
- Formal education in Electronics or related field preferred
- Minimum of a High School Diploma or equivalent preferred
- Preferred external training:

- Avixa (InfoComm) Quick Start to the Audio-Visual Industry
- Avixa (InfoComm) CTS General Certification
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Extron AV Associate Certification

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