Ecommerce Manager

5 months ago

Vancouver, Canada Form Athletica Full time

At FORM, you’ll help us write the rulebook on augmented reality in the endurance sport market. You’ll have the freedom to shape your role, how you own it, and how you grow with us. You’ll get to wear many hats, to coach, and to learn. And you’ll be part of an amazing and diverse group of people who love to work and play together.

**A Little Bit About Us**

Founded in 2016 in Vancouver, Canada, FORM is the sports technology company behind the FORM Smart Swim Goggles, a pair of premium swim goggles with a see-through, augmented-reality display that delivers performance metrics in real time. For the first time, swimmers and triathletes using our goggles can see real-time visual feedback, with metrics like split times, distance, stroke rate, pace per 100, and calories displayed directly in the swimmer’s line of sight - in pools, open water, and swim spas.

Since launch in 2019, our goggles have won many awards, including RedDot, iF Design Award, Global Triathlon Award, and many more. Pro-athletes, age group triathletes, and any swimmer looking to improve love what we're doing and are proud to use our goggles. We have an amazing team of people who are fun to work with and serious about what they do, leveraging decades of combined expertise in consumer products, ranging from sports eyewear design to interface design to activity tracking algorithms.

**Position Overview**

**Primary Responsibilities**
- Leverage website analytics, research and other data sources to understand performance and customer interaction, identifying opportunities for improvement and testing
- Responsible for listing management on Amazon marketplaces including product content and brand store, keyword optimization, product titles, and setting up promotions
- Participate in development and refinement of site UX and website capabilities in alignment with growth strategies. Responsibilities may include research, requirements gathering, briefing, design review, QA and UAT
- Review weekly ecommerce performance to identify opportunities for optimization
- Keep all reporting and tracking up to date. Set up new tags and tracking in GTM
- Develop and execute SEO strategy, working in collaboration with external agencies as needed
- Collaborate with marketing and creative team members to build and execute campaigns and sales
- Troubleshoot order issues in collaboration with supply chain and customer service teams
- Maintain documentation relevant to website operations and processes
- Support digital marketing and channel expansion efforts

**Required Skills and Qualifications**
- 3-5 years of B2C ecommerce experience
- Previous experience using Shopify, Amazon and or other ecommerce platforms on a daily basis
- Extensive experience briefing, reviewing and uploading website content and assets
- Understanding of key ecommerce KPIs and how to optimize for them
- Familiar with best practices for web content, conversion optimization, site hierarchy and organization, accessibility and site speed optimization
- Google analytics experience
- both analysis and set-up
- Experience with building and executing on SEO strategies
- Understanding of how to work with design and technical teams to build and operate websites
- Knowledge of agile development methodologies
- Understanding of ecommerce supply chain and fulfillment
- Knowledgeable of UAT best practices
- Highly organized with strong attention to detail
- Analytically driven, with proven success in translating data into insights and action
- You have strong communication skills and a track record of strong collaboration across teams
- Flexible and adaptable to rapidly changing business conditions and priorities

**Nice To Have Skills**
- UX/UI or web development experience
- Familiarity with JIRA and confluence
- Experience in fast-paced, energetic startup environment

**We’re daring, we’re focused, we’re human. We learn fast and act fast.**

FORM is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that we are better able to achieve our goals and live our core values of being daring, focused and human, when we have a diverse team of employees. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment. We welcome the unique contributions that you can bring in terms of your education, opinions, race, colour, place of origin, religion, family status, marital status, physical or mental disability, sex, age, sexual orientation, or political beliefs.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V6B 2W9: reliably commute or plan to relocate before starting work (required)

Application question(

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