Ecommerce Product Manager

5 months ago

Vancouver, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**

**Job Title**:Ecommerce Product Manager

**Department**: Commercial

**Location**:Vancouver, BC (YVR)

**Work Arrangement**:This role is primarily based in the Corporate Office with occasional work-from-home flexibility

**Position Overview**:
The **Ecommerce Product Manager **will be responsible for delivering a best-in-class digital experience for flair’s customers in the inspiration and booking phase of their travel journey across both web and app platforms. This will include maximizing overall conversion, increasing engagement, working with the ancillary revenue team to optimize revenue-generation and upsell throughout the booking flow, and fostering a spontaneous travel culture among flair’s customers by delivering inspirational content and platforms.

The **Ecommerce Product Manager **primary responsibility will be ownership of product design and product management with respect to inspiration and booking with a view to meeting flair’s revenue targets and delivering best-in-class digital experiences across both web and app platforms. This will include:

- Design a beautiful, compelling and easy-to-use user experience across all digital platforms.
- Develop innovative products within the web and app experience to inspire travel among flair’s customers, particularly with a view to fostering a spontaneous travel culture in Canada
- Close collaboration with the ancillary revenue team to ensure the best positioning of each ancillary product in the booking flow and throughout the customer journey to maximize upsell. Multi-variate A/B testing will form a key part of this optimization.
- Close collaboration with the marketing team to ensure flair’s web and app deliver the right messaging and a brand-enhancing experience.
- Work with stakeholders across the business to manage the development pipeline to ensure prioritization of the highest-value projects.
- Work closely with the UX/UI Manager & development team to ensure proper execution of the product roadmap.
- Key performance measures
- Conversion rate (or look-to-book ratio)
- Ancillary revenue per passenger

**Qualifications & Requirements**:

- **
Education**:

- Bachelor’s degree is preferred but equivalent work experience will be considered
- **
Experience**:

- 3+ years of experience in ecommerce product roles. Experience in roles within the airline or travel industry is a strong plus.
- **
Skills and Abilities**:

- Proficient in Agile methodologies (Kanban, SCRUM, etc.) and project management tools (Jira, Click up, Miro, etc.)
- Experience of delivering best-in-class digital experiences.
- Commercially-driven and able to transform data and ideas into concrete digital product actions.
- Strong sense of product and design & capacity to see opportunities and challenge the status quo.
- Proactive with a high sense of ownership.
- Ability to collaborate with multiple stakeholders across the business to deliver results.
- Ability to handle pressure and meet tight timelines in an environment with a high volume of activity.
- **
Competencies**:Flair team members exhibit common competencies which contribute to individual, team and company success.
- This includes:

- the ability to lead as a Flair teammate by being collaborative and modelling our values.
- the ability to maintain diverse relationships with peers and other stakeholders.
- the ability to deliver results with impact and striving to always improve.
- **
Requirements**:

- Clear criminal record check and satisfactory references
- Must be legally eligible to work in Canada without restriction

**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

**How to Apply**:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

We look forward to the possibility of welcoming you on board

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