Ecommerce Coordinator

5 months ago

Vancouver, Canada Indochino Full time

**KEY ACCOUNTABILITIES**:
Working within the eCommerce team, the ecommerce coordinator supports the optimisation of INDOCHINO’s website, aiming to increase revenue across categories. This role requires the maintenance of large product data sets, regularly organizing and optimizing the merchandising of the site to deliver the best customer experience and drive revenue. On top of this, you will be working alongside internal departments such as marketing, retail, product, and IT. This role will be responsible for executing weekly online promotions, maintaining the look and function of the website as well as assisting in seasonal product and campaign launches.

**RESPONSIBILITIES**:

- Assist with the planning, scheduling, weekly, monthly campaigns on an ongoing basis.
- Day-to-day support of merchandising updates for the website to drive performance and manage stock availability
- Managing all products updates and ensuring products are in the correct collections and recommendation zones.
- Visually merchandize the website on an ongoing basis.
- Work with the product team to ensure that products have complete information for all new launches whilst continuously improving current product information.
- Responsible for the management of incoming E-commerce enquiries responding promptly with solutions and escalating when required.
- Produce weekly, monthly, and ad-hoc product performance reports for all stakeholders.
- Contribute to the development and implementation of key processes/system changes in E-commerce and the business
- Review competitor activity across both retail stores and online to understand the market landscape and environment
- Work with marketing, product and creative to facilitate campaign co-ordination including product selection, campaign calendar updates, coupons & promotions, product pricing, visual merchandising.
- Support wider E-commerce function with content management system and ad-hoc tasks.
- Responsible for the management of INDOCHINOs internal product information management system.

**GOOD TO HAVE**:

- Strong understanding of ecommerce principles
- Proficient in Excel and understands pivot functions
- Basic Understanding of Google Analytics and digital marketing fundamentals.
- Comfortable working with large amounts of data.
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with a high level of dedication and commitment
- Ability to multi-task

**Why we think you’ll like working here**:

- Compensation range: $46,000 to $50,000
- 3 weeks' vacation and excellent benefits package
- Flexible and Hybrid Working Environment (2 days in the office/3 days from home)
- Paid Birthday Time Off
- Discounted Employee pricing
- Free Suit Every Year
- Working closely with cross-channel teams to give a full business view

As a people-driven organization, we set our team members up for success—you get to own your work, your projects and your areas of focus. Our environment is creative yet structured. Our decisions are data-driven and agile. You can sit down with our leadership team to pitch an idea and by the end of the week, it will be executed on. We encourage our future leaders to continuously learn and help others learn; be curious and courageous; and be inspired and inspire others daily. These attributes help us cultivate a world-class team and a ground breaking, high-growth business.

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