Ecommerce Operations Analyst

6 months ago

North Vancouver, Canada Arc'teryx Full time

**Department**: Commercial - Ecommerce

**Reports to**:Ecommerce Operations Manager

**Location**:North Vancouver, B.C.

**Your Opportunity at ARC’TERYX**:
As an Ecommerce Operations Analyst, you will spearhead various operational initiatives to drive efficiency and enhance guest satisfaction across our online sales channels. Your role involves conducting in-depth analysis, forecasting operational needs, and collaborating with cross-functional teams to ensure seamless ecommerce business operations, especially during key events like Cyber Week. You will play a pivotal role in optimizing processes, monitoring inventory accuracy, and implementing improvements based on guest feedback. Your efforts will directly contribute to the success of our ecommerce operations and elevate the overall guest experience.

**Meet Your Future Team**:
The Digital Commerce team is responsible for developing our eCommerce channel and all consumer-facing digital touchpoints for Arc’teryx. It is a high-performing team responsible for direct-to-consumer eCommerce (strategy and operations), Digital Marketing (CRM and paid), Digital Analytics, Digital User Experience, Digital Merchandising and Digital Product Content. The team works closely with many other teams including Brand, Sustainability and Operations.

**If you were in the Ecommerce Operations Analyst role now, here are some of the core activities you would be doing**:

- Conducting scenario analysis for Cyber Week and other promotional offers and assisting the Ecommerce Operations Manager in preparing for Cyber Week
- Assisting ecommerce team in forecasting operational units for peak season to ensure smooth execution for the distribution centers
- Performing ad hoc analysis for reseller activity to identify trends and impacts on the business, Monitoring and resolving discrepancies between S4 and our Warehouse Management Systems to maintain accurate inventory records
- Enhancing non-EU countries’ reporting processes for returns to streamline operations and improve efficiency Gathering and analyzing guest feedback to improve overall packaging and shipping experience, incorporating suggestions to enhance guest satisfaction
- Collaborating with Operations team to enhance daily reporting from the Distribution Centers (DC) to tailor to Ecommerce requirements
- Generating and analyzing fulfillment rate reports to monitor and optimize order fulfillment processes across all fulfillment channels
- Supporting the introduction of new fulfillments sources and strategies as Arc'teryx scales and grows on a global platform
- Investigating and implementing packaging improvements based on guest feedback, exploring processes in China and APAC

**Here are some of the things you could be working on in the future**:

- Developing a dashboard for Distribution Centers (DCs) for Cyber Week
- Analyzing the impact of marketing campaigns on operations, including their effectiveness in attracting and converting guests
- Providing support for donation at checkout initiatives and the implementation of shipping option enhancements
- Collaborating with Transportation team to generate carrier reporting for monitoring and analyzing opportunities for improvement
- Developing reporting using Narvar's "Monitor" tool and monthly carrier rating report to track guest satisfaction and service level agreements

**Are you our next Ecommerce Operations Analyst?**:

- You have a bachelor’s degree in business, finance or a related field
- You have 3+ years of direct experience in Ecommerce and data analytics, plus relevant DTC experience
- You have strong independent analytical skills that help drive business decisions, with an eye for data visualization
- You have experience with Adobe Analytics, SAP reporting, and other Analytical skills such as Python, R, SQL. Formal training in this area would be an asset
- You are proficient in Microsoft Office suite, with a strong focus in Excel
- You are passionate about data, and look to offer relevant data driven learnings to others in the company to improve on our operations
- You are always thinking in the shoes of our Guests, with their experience as top priority
- You are always thinking of Arc’teryx in a global, sustainable fashion; finding initiatives that work both globally and for the long term
- You are innovative and creative, with a logical and methodical approach to problem solving
- You have experience in the outdoor industry or with technical outerwear or apparel
- You are a strong communicator who can work with cross functional teams from other channels of the business
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it

$69,000 - $86,000 a year
- A reasonable estimate of the pay range is $69,000 - $86,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as job-re

  • ECommerce Brand Advocate Analyst

    3 days ago

    North York, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst to place at our client, within Enterprise R&D Client. Client: Enterprise Retail Client Location: GTA Application Process: Please submit your resume via the platform you are using. If you...

  • ECommerce Brand Advocate Analyst

    4 days ago

    North York, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analystto place at our client, within Enterprise R&D Client.Client: Enterprise Retail ClientLocation: GTAApplication Process: Please submit your resume via the platform you are using. If you encounter any...

  • ECommerce Brand Advocate Analyst

    4 days ago

    North York, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analystto place at our client, within Enterprise R&D Client.Client: Enterprise Retail ClientLocation: GTAApplication Process: Please submit your resume via the platform you are using. If you encounter any...

  • Ecommerce Brand Advocate Analyst

    17 hours ago

    North York, ON, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst to place at our client, within Enterprise R&D Client. Client: Enterprise Retail Client Location: GTA Application Process: Please submit your resume via the platform you are using. If you...

  • Ecommerce Operations Manager

    2 days ago

    Vancouver, Canada Mountain Equipment Company Full time

    **About MEC** At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than products; we offer passion for the outdoors. We play with...

  • Sr. it operations analyst

    1 month ago

    Vancouver, Canada Clean-rite Drycleaners Corp Full time

    We are seeking an IT Operations Analyst to join our team! You will analyze data processing problems to improve computer systems, order processing and develop our ecommerce platform.Responsibilities:Analyze range of data processing problemsUnderstand user requirements and proceduresReview computer system capabilities, workflow, and scheduling...

  • Guest Data Analyst

    5 months ago

    North Vancouver, Canada Arc'teryx Full time

    **Department**:Commercial - Ecommerce **Reports to**:Senior Data Visualization Specialist **Location**:North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: - As the Guest Data Analyst at ARC’TERYX, you will play a key role in improving our understanding of guest behavior and in the eCommerce and CRM space. Your responsibilities will extend to...

  • Sr. IT Operations Analyst

    1 month ago

    Vancouver, Canada Clean-rite Drycleaners Corp Full time

    We are seeking an IT Operations Analyst to join our team! You will analyze data processing problems to improve computer systems, order processing and develop our ecommerce platform.Responsibilities:Analyze range of data processing problemsUnderstand user requirements and proceduresReview computer system capabilities, workflow, and scheduling...

  • Ecommerce Operations Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Victoria Netwitt Full time

    Victoria Newitt Recruitment Inc has been retained by 'Our Client' to search for an Ecommerce Manager. The Ecommerce Manager will oversee the three main company sites to improve site conversion and provide customers with a best-in-class site experience, including site navigation, product information, category education, and overall inspiration to purchase. ...

  • Financial Analyst, North America Ecommerce

    1 week ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Ecommerce - Manager, Ecommerce Marketing

    6 months ago

    Vancouver, Canada Aritzia Full time

    THE TEAM The mission of the eCommerce Marketing Department is to accelerate growth and build enduring relationships through relevant, customer-centric eCommerce Marketing content. THE OPPORTUNITY THE ROLE As the Manager, eCommerce Marketing, you will: - Support with defining the strategic channel approach for our eCommerce Marketing channel - Inform on...

  • Brand Advocate Analyst

    17 hours ago

    North York, ON, Canada Apex Systems Full time

    ECommerce Brand Advocate Analyst Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst Enterprise Retail Client com and reference ECommerce Brand Advocate Analyst. The Brand Advocate Program allows our clients largest supplier partners to invest in having an assigned Analyst...

  • Product Manager, Ecommerce Technology

    6 months ago

    North Vancouver, Canada Arc'teryx Full time

    **Your Opportunity at ARC’TERYX**: - As the Product Manager, eCommerce Technology, you will be responsible for owning the complete product lifecycle of a technology product, that supports the eCommerce business teams in delivering a best-in-class experience for our guests at scale. Your responsibilities include delivering the strategic product roadmap...

  • Ecommerce Operations Specialist

    6 months ago

    Vancouver, Canada Best Buy Full time

    Ecommerce operations specialist (12-month contract) Are you forward-thinking and always looking for improvements and efficiencies in processes? As an ecommerce operations specialist you will play a pivotal role in creating a best-in-class seller and customer experience on BestBuy.ca. You will be part of a dynamic and collaborative operations team,...

  • eCommerce Manager

    6 months ago

    Vancouver, Canada Victoria Netwitt Full time

    Victoria Newitt Recruitment Inc  has been retained by 'Our Client' to search for an eCommerce Manager. The eCommerce Manager will oversee the three main company sites to improve site conversion and give customers a best-in-class site experience, that includes site navigation, product information, category education, and overall inspiration to buy. ...

  • Director, Ecommerce

    6 months ago

    Vancouver, Canada Saje Natural Wellness Full time

    **Overview**: At Saje Natural Wellness, our mission is to connect people with the healing power of plants so that everyone can live their life to the fullest, naturally. Since 1992, we’ve been committed to creating 100% natural products that are rooted in function and designed to help people tune into their personal wellness. And just like nature, we’re...

  • Ecommerce Delivery Manager

    5 months ago

    Vancouver, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**:Ecommerce Delivery Manager **Department**:Commercial **Location**: Vancouver, BC (YVR) **Work Arrangement**:This role is primarily based in the Vancouver, BC corporate office with work-from-home flexibility. **Position Overview**: The Ecommerce Delivery Manager will be responsible for...

  • IT Operations Specialist

    4 weeks ago

    Vancouver, BC, Canada Clean-rite Drycleaners Corp Full time

    Job SummaryWe are seeking an IT Operations Analyst to manage our computer systems, ecommerce platform, and sales order processing. The ideal candidate will have prior experience in IT, computer science, or related fields, and be able to analyze data processing problems to improve our systems. Key Responsibilities:- Analyze data processing issues to optimize...

  • Marketing Manager

    6 months ago

    North York, Canada Fitness Avenue Full time

    At Fitness Avenue, we are dedicated to enhancing the lives of fitness enthusiasts with our top-quality equipment and accessories. We're looking for a Marketing Manager who is not only skilled in digital marketing but also shares our passion for fitness. This role is vital in scaling our eCommerce operations across multiple Shopify platforms, driving our...

  • Ecommerce Strategy and Operations Leader

    2 weeks ago

    Vancouver, British Columbia, Canada Aritzia Full time

    Aritzia is an industry-leading fashion retailer seeking a seasoned Ecommerce Strategy and Operations Leader to drive growth and success in our Affiliate Marketing program.About the RoleThis critical position plays a key role in shaping our affiliate marketing strategy, identifying opportunities for growth, and delivering results that add value to our...