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Bilingual Customer Support Analyst

4 months ago

Guelph, Canada Camis Full time

Camis is looking for a **Bilingual Customer Support Analys**t to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents, as well as handling inbound customer inquiries for a variety of clients. They act as the voice of our clients when speaking to the public.

Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.

**What you will be doing**:

- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.

**What you will bring to the role**:

- Exceptional customer service skills.
- Professional oral and written language skills in both French and English.
- Previous call center or customer care experience.
- Poise and diplomacy under pressure.
- Reliability with regards to attendance.
- Previous experience utilizing online resources.
- Troubleshooting and problem-solving skills.
- Willingness to take initiative.
- Ability to multitask.

**The Details**:

- Start date: TBD
- Hours after training 30-40 weekly
- Evening and weekend coverage required on a rotating schedule
- Hours of operation 7:00AM -10:00PM - 7 days a week
- End date: October 13, 2024

**Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.