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Bilingual Customer Support Specialist

3 months ago

Guelph, Ontario, Canada TIGER Drylac North America Full time

Are you seeking a rewarding opportunity where your contributions can truly make an impact? At TIGER Drylac North America, we pride ourselves on fostering a supportive work environment.

We believe in hiring individuals who will enhance our team and culture.



Key Responsibilities:

  • Efficiently handling and managing incoming phone inquiries in a dynamic setting
  • Addressing and resolving customer issues and concerns
  • Completing essential documentation for orders, invoices, credits, and onboarding new clients
  • Processing requests for informational materials, product data, and safety sheets
  • Following up on orders, delivery challenges, customer questions, and laboratory requests
  • Collaborating with Sales Representatives regarding customer inquiries and order status
  • Promoting and supporting the initiative of making TIGER a Great Place to Work
  • Performing additional tasks as required

Essential Qualifications:

  • High School Diploma or equivalent
  • Proficiency in French is essential
  • Minimum of 3 years of experience in Customer Service
  • Exceptional customer service and interpersonal abilities
  • Professional and courteous phone communication skills
  • Strong organizational capabilities with a proven ability to manage multiple tasks while maintaining attention to detail
  • Proficient in Microsoft Office applications (Word, Excel, and Outlook)
  • Familiarity with SAP is a plus
*This position offers a hybrid work model, requiring in-office presence three days a week and remote work for two days.

TIGER Drylac North America is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit any form of discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by applicable laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotions, terminations, layoffs, recalls, leaves of absence, compensation, benefits, training, and apprenticeships. TIGER Drylac North America makes hiring decisions based solely on qualifications, merit, and business needs at the time.