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Bilingual Customer Support Specialist

3 months ago

Guelph, Ontario, Canada TIGER Drylac North America Full time

Are you seeking a rewarding opportunity where your contributions truly matter? At TIGER Drylac North America, we prioritize creating a supportive and inclusive workplace.

We believe in hiring individuals who enhance our team and culture. Become a valued member of the TIGER family.



Key Responsibilities:

  • Efficiently handling and managing incoming phone requests in a dynamic environment
  • Addressing and resolving customer concerns
  • Completing necessary documentation for orders, invoices, credits, and new clientele
  • Processing requests for informational materials, including brochures and data sheets
  • Following up on purchase orders, delivery challenges, customer queries, and credits
  • Collaborating with Sales Representatives regarding customer inquiries and orders
  • Promoting a positive workplace culture at TIGER
  • Performing additional tasks as required

Essential Qualifications:

  • High School Diploma or equivalent
  • Proficiency in French is essential
  • Minimum of 3 years of experience in Customer Service
  • Exceptional customer service and interpersonal abilities
  • Professional and courteous phone communication skills
  • Strong organizational capabilities with a proven ability to manage multiple tasks while maintaining attention to detail
  • Competency in Microsoft Office applications (Word, Excel, and Outlook)
  • Familiarity with SAP is advantageous
*This position offers a hybrid work model, requiring in-office presence three days a week and remote work for two days.
TIGER Drylac North America is an equal opportunity employer committed to fostering diversity and inclusion within our workforce. We strictly prohibit any form of discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by applicable laws. This policy encompasses all employment practices, including hiring, recruitment, promotion, termination, layoffs, recalls, leaves of absence, compensation, benefits, training, and apprenticeships. TIGER Drylac North America makes hiring decisions based solely on qualifications, merit, and business needs.