Analyst, Supply Chain Support

3 months ago

Guelph, Canada Restaurant Brands International Full time

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.
- Support warehouse management & transportation planning systems, inventory and supply network planning systems, Sales-Ordering systems, billing & finance systems, and communication & payroll systems.
- Serve as an internal expert regarding use of systems and processes; conduct assessment on the service level agreement criteria and identify gaps in current technology processes, as well as recommend changes to optimize operations and improve efficiency.
- Carry out complex migrations from development to production, upgrades, and installations or configurations.
- Perform database management functions, including appraising, or reviewing queries to extract data, creating standard databases, or performing limited programming to fine tune systems supported.
- Troubleshoot network, infrastructure/hardware, and software issues, as well as coordinating resolution with users, vendors, and internal IT service groups.

Analyst, Supply Chain IT Support - Responsibilities
- Responsible for technical systems support to users for all Supply Chain and Manufacturing business users on daily basis or as needed.
- Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines.
- Collaborate with stakeholders/business users to standardize, streamline, and coordinate business and system processes. Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
- Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
- Provide documentation of all processes and training as needed
- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions, remediating issues
- Maintains system protocols by writing and updating procedures
- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
- Contributes to team effort by accomplishing related results as needed

What We Are Looking For
- University degree, preferably in Computer Science
- 1-2 years of related experience as a Systems Analyst
- Strong analytical, problem solving, and communication skills
- Knowledge: It is vital that they have an understanding of SQL and databases, and scripting experience with Shell, Bash, Python, or Perl to carry out database management functions
- They may also be required to possess practical experience in : Ability to work with all aspects of PC and laptop hardware setup/maintenance, including installation and configuration of hard drives, NIC protocols, printers, and other PC accessories; working knowledge of workstation software installation, including experience with PC imaging software programs; troubleshooting experience with Microsoft OS platforms; and practical experience with maintaining technical documentation or note taking
- Collaborative skills: Systems support analysts may be required to work with people from various departments, so it is vital that applicants for the position can function in a project-oriented environment with people of different backgrounds
- Communication skills: Applicants for the systems support analyst job also need exceptional verbal and written communication skills to convey technical information, as well as to document processes and procedures and provide training to personnel in the use of new or revised systems
- Strong background in end user support and familiarity with Microsoft suite of products including Operating Systems

Preferred Qualifications
- Experience in solving complex problems, critical thinking, data analytics
- Experience with web services, warehouse automation including PLC's,
- Experience in supporting distribution centers and understanding inventory process flows
- Experienced in managing small to medium projects
- Familiarity with software delivery methodologies such as agile/scrum
- Strong knowledge in ERP, WMS, Middleware,

Education
- A minimum of bachelor's degree or equivalent diploma/certification is required, (preferably in Computer Scienc

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