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Bilingual Customer Support Specialist

3 months ago

Guelph, Ontario, Canada AgriCorp Full time

Job Overview

Position Summary

Agricorp is seeking a Bilingual Customer Support Specialist to enhance our Customer Care Services within the Program Delivery division. This is a permanent opportunity.

Role Responsibilities

The Bilingual Customer Support Specialist serves as a vital point of contact for all customer inquiries, ensuring accurate retrieval and entry of customer data into our systems. In this capacity, you will deliver exceptional service to Ontario producers utilizing Agricorp's business risk management programs, which encompass Production Insurance, AgriStability, Risk Management Program, and Farm Business Registration. Your key responsibilities will include:

  • Acting as the primary contact for customers by managing incoming and outgoing inquiries through various communication channels.
  • Addressing a diverse range of program-related questions by consulting specific guidelines and information.
  • Collecting detailed information from customers and other sources, directing inquiries to the appropriate internal teams.
  • Accurately entering customer program-related data, including financial statements, tax documents, and farm acreage and yield reports, in a timely manner.
  • Executing general administrative duties related to customer communications, file management, and documentation processes.
  • Providing mentorship and support to less experienced Customer Care personnel.
  • Assisting in the review and enhancement of Customer Care standard operating procedures and workflow methodologies.
  • Serving as a product liaison and collaborating with other departments to meet business requirements as necessary.
  • Acting as a subject matter expert by participating in project teams and various initiatives.

Employment Details: Permanent position.
Work Arrangement: Full-time in-office, with options for remote and hybrid work.
Compensation: Competitive salary range.
Location Requirement: Candidates must reside in Ontario to fulfill this role.

Required Qualifications

Essential Competencies

  • Team Collaboration – Works effectively within diverse teams and across the organization to achieve collective goals.
  • Quality Focus – Dedicates efforts to managing self to achieve high-quality outcomes that align with organizational standards while mitigating risks.
  • Program Familiarity – Possesses knowledge and understanding of the programs and services offered by Agricorp.
  • Proactive Initiative – Identifies and addresses situations and challenges proactively, seizing available opportunities.
  • Client-Centric Approach – Delivers exceptional service to both internal and external clients.
  • Organizational Skills – Develops, implements, evaluates, and adjusts plans to achieve objectives while optimizing resource use.

About Agricorp

Agricorp is an agency of the Ontario government dedicated to delivering programs that safeguard the livelihoods of Ontario farmers against various risks faced in agricultural operations. Our skilled professionals respond to industry and government needs, manage public funds with integrity, and provide a high-quality customer experience.

Agricorp plays a crucial role in supporting Ontario agriculture, underwriting significant risk annually and providing essential financial assistance to farmers in times of need.

Application Process

Interested candidates are encouraged to apply online.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.