Bilingual Customer Support Specialist

4 weeks ago

Guelph, Ontario, Canada AgriCorp Full time

Job Overview

Position Summary

Agricorp is seeking a Bilingual Customer Support Specialist to enhance our Customer Care Services team within the Program Delivery division. This is a permanent opportunity.

Role Responsibilities

The Bilingual Customer Support Specialist serves as a vital first point of contact for all customer inquiries and is responsible for retrieving and inputting customer data into our systems. In this position, you will deliver exceptional customer service to Ontario producers utilizing Agricorp's business risk management offerings, which include Production Insurance, AgriStability, Risk Management Program, and Farm Business Registration. Your duties will include:

  • Serving as the primary contact for customers by managing incoming and outgoing inquiries through various communication channels.
  • Addressing a diverse range of program-related questions by referencing specific guidelines and details.
  • Collecting comprehensive information from customers and other sources, and directing inquiries to the appropriate internal teams.
  • Accurately entering program-related customer information, such as financial statements, tax documents, and farm acreage and yield reports, in a timely manner.
  • Performing general administrative tasks related to customer correspondence, file management, faxing, scanning, etc.
  • Offering peer coaching and support to less experienced Customer Care personnel.
  • Assisting in the review and enhancement of Customer Care standard operating procedures and workflow processes.
  • Acting as a product liaison and collaborating with other departments to meet business requirements as necessary.
  • Serving as a subject matter expert by participating in project teams and other initiatives.

Employment Details: Permanent position.
Work Arrangement: Full-time in-office, with options for remote and hybrid work.
Compensation: Competitive salary range.
Location Requirement: Must reside in Ontario to fulfill this role.

Required Qualifications

Essential Competencies

  • Team Collaboration – Works effectively within diverse teams and across the organization to achieve collective objectives.
  • Quality Achievement – Focuses on self-management to deliver high-quality results aligned with organizational standards while mitigating risks.
  • Program Familiarity – Understands the programs and services offered by Agricorp.
  • Proactive Initiative – Identifies and addresses situations and challenges proactively, seizing available opportunities.
  • Client-Centric Approach – Delivers exceptional service to both internal and external clients.
  • Planning and Organization – Develops, implements, evaluates, and adjusts plans to achieve goals while optimizing resource use.

About Agricorp

Agricorp is an agency of the Ontario government dedicated to delivering programs that safeguard the livelihoods of Ontario farmers against various risks. Our skilled professionals respond to industry and government needs, manage public funds with integrity, and ensure a quality customer experience.

Agricorp plays a crucial role in supporting Ontario agriculture, underwriting significant risk annually. Established in the early years, we have made substantial payments to farmers during critical times.

Application Process

Interested candidates are encouraged to apply online.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted directly.

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