Bilingual Customer Service

5 months ago

Mississauga, Canada AlinO Ltd Full time

**Job description**

We are looking for Bilingual Customer service and Sales Coordinator to join our team

**Responsibilities**:

- Handle and resolve customer escalations
- Follow up on customer interactions
- Request and review additional requirements by calling the clients or service providers where applicable
- Work with co-workers when necessary to resolve customer complaints
- Create new processes to improve financial efficiency
- Report analysis and findings to management team
- Monitor processing of invoices
- Ensure timely collection of payments
- Organize records of invoices, bills, and deposits
- Ensure high-quality invoicing and collection procedures that comply with the law
- Follow up and resolve any problems or inquiries regarding payments for the organization
- Ad Hoc, Miscellaneous, and other duties as assigned
- This position may require travel to meet customers

**Qualifications**:

- Previous experience in customer service/sales coordinator or other related fields
- Experience with current computer accounting programs and reporting tools
- Detail and deadline-oriented
- Strong analytical and problem solving skills
- An understanding of business and management principles, leadership strategies, and strategic planning
- Excellent computer skills including advanced data entry (alphanumeric); advanced proficiency with Microsoft Excel (routine and complex formulas, pivot tables, v-lookups, charts/graphs, etc.) and Microsoft Outlook
- Excellent verbal, written, and interpersonal communications skills, problem-solving and organizational skills
- For French Bilingual, written, and oral communication skills is required
- Good understanding of social media marketing.

Pay: $36,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Paid time off

Schedule:

- Monday to Friday

**Language**:

- French (required)

Work Location: In person

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