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Bilingual Logistics Coordinator/customer Service

6 months ago

Mississauga, Canada Apple Express Courier Ltd. Full time

**Bilingual Logistics Coordinator/Customer Service Representative** is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization's reputation by providing the service we promise.

**Essential Duties and Responsibilities (Job Key Contributions/Task)**
- Receive, review, ensure accuracy and execute orders
- Maintain consistent and professional contact with agents and service providers.
- Maintain accurate and progressive updates with customers.
- Constantly update dispatch boards.
- Protect organization's reputation by providing the service we promise.
- Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise
- Responsible for all reporting requirements as the position dictates
- Update job knowledge by participating in educational opportunities.

**Job Key Competencies/ Skills**
- Excellent customer service skills
- Proactive approach to solving problems
- Team player with ability to work with cross-functional teams
- Ability to work under time pressures
- Must possess integrity, intelligence and energy
- Accustomed to working in a fast-paced, dynamic environment

**Qualifications and experience**:

- Business Diploma or equivalent work experience in Logistics’ field preferred
- Deliver superior customer service
- Excellent written and verbal communication skills; and analytical and problem solving skills
- Demonstrated organizational, planning and decision making skills
- Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
- Must be detail-oriented, responsible, punctual and able to work with mínimal supervision
- Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes
- Self motivated with excellent work ethic
- Proficient in Microsoft Word, Excel, and Outlook

**Language Skills**:
English and French are the principal languages for this position. This position also requires you to have good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

**Statement of Non-Inclusivity**:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
- Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L4W 5J2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work for any employer in Canada?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person