Bilingual Configuration Coordinator
2 months ago
_**The Chubb Fire & Security Difference...**_
- Service Excellence_
- Technology leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_
Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence.
Our proven capabilities yield the ultimate in peace of mind to those that we serve.
**Role Summary**:
Our Mississauga office is currently recruiting a Bilingual - Configuration Coordinator who will provide timely set up of all aspects of monitoring accounts and panel configuration. This position provides support for Chubb Canada and interacts with Sales, Installation Coordinators, Installation Supervisors as well as Field Installation Technicians.
- **Key Job Responsibilities**:_
- Commissioning new accounts and system upgrades
- Assisting installation technicians through troubleshooting system setup over the telephone.
- Remote panel configurations, reviewing and data entry of new account setups.
- Coordinating with 3rd party companies with DVAC, IP, and Cellular connections for new accounts
- Assisting our National customers for Fob and Panel User maintenance
- Creating and Updating ULC Certificates and ensuring accounts are ULC compliant
- **Qualifications**:_
- Post-Secondary Degree/Diploma in Business Administration, IT or any technical diploma is an asset
- Minimum of 2 years of experience within a technical support role - Configuration software skills (i.e. MASterMind)
- **More about the position**:_
- Bilingual verbal and written communication skills required
- Technical background skills
- Detail oriented and highly developed organizational skills
- Ability to work well under pressure in a fast paced, self-directed multi-tasking environment
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation
- Adaptable to changing environments
- Familiarity with MASterMind would be an asset
- Self-motivated and success driven
- **Our offerings include**_
Competitive compensation and benefit package
RRSP matching
Employee Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
- **Background Check Requirements**:_
- Criminal Background Check
- Reference Check
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
**Job Types**: Full-time, Permanent
Pay: From $45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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