Contact Centre Agent

6 months ago


Scarborough, Canada Nuco Jewelry Products Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Retail/wholesale establishment/distribution centre
- In shop
**Tasks**:

- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Art or fashion design experience**:

- Jewellery
**Security and safety**:

- Basic security clearance
- Bondable
- Criminal record check
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:

- Excellent oral communication
- Organized
- Dependability
- Adaptability
- Analytical
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Positive attitude
- Proactive
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:

- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Other benefits**:

- Free parking available



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