Call Centre Agent

7 months ago

Scarborough, Canada DREAM HOUSE REAL ESTATE INC. Full time

**Outbound Calling**:

- Place outbound calls to potential clients using a script or a set of talking points.
- Engage in meaningful conversations to identify their real estate needs and preferences.
- Provide information about available properties, promotions, and services.

**Lead Qualification**:

- Assess the suitability of leads based on criteria provided by the real estate agency.
- Gather and record essential information about potential clients, including their budget, timeline, and preferences.

**Relationship Building**:

- Cultivate and maintain positive relationships with prospects through effective communication and rapport-building.
- Keep accurate records of interactions and update the customer relationship management (CRM) system regularly.

**Appointment Setting**:

- Schedule appointments for real estate agents to meet with qualified leads.
- Coordinate with the sales team to ensure seamless handover of qualified leads.

**Follow-Up**:

- Conduct follow-up calls to nurture leads and maintain engagement.
- Address any concerns or queries prospects may have and provide additional information as needed.

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong data entry skills with a high level of accuracy
- Ability to analyze customer needs and recommend suitable solutions
- Sales experience is a plus, with the ability to upsell products or services
- Excellent communication skills, both verbal and written.

We offer competitive pay rates, comprehensive training, and opportunities for career advancement. Join our team of dedicated call center representatives and make a difference in providing exceptional customer service.

Note: Please do not include any contact information in the job description.

**Job Type**: Part-time

**Salary**: $17.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Scarborough, ON M1B 2W3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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