Registration and Service Centres Coordinator

2 days ago

Scarborough, Canada Centennial College Full time

Job Number:
- J0824-1577- Job Title:
- Registration and Service Centres Coordinator- Job Type:
- Permanent FT Support- Bargaining Unit:
- FT Support- School/Department:
- Student Experience & Success- Campus:
- Progress/Hybrid(requires travel between all campus- Location:
- Greater Toronto Area- Pay Range:
- $38.01 - $44.05- Pay Band:
- Support I- Hours/Week:
- 35- Shift Schedule:
- 8:30 AM to 4:30 PM- Date Posted:
- August 30, 2024- Closing Date:
- September 6, 2024

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**
Reporting to the Manager, Registration and Service Centres, the Registration and Service Centres Coordinator will play a vital role in the coordination of college-wide semester start-ups, including all related projects and process engineering and reengineering. The successful incumbent will also provide operational support to the College’s service centres (across all campuses) by building staff schedules and distributing tasks to service centre staff members. The successful incumbent will be responsible for training service centre staff on new processes and procedures as well as training staff throughout the College on semester start-up activities. These training sessions are formal, bespoke training sessions that may range from one-on-one training to larger 60-person seminars. Additionally, the coordinator will assist with continual service improvements through the reengineering of workflows and business processes used to support all service areas and schools across the College to create a seamless, student-centric approach. The incumbent will also resolve escalated (Tier II) student service issues and perform front-line student service tasks as needed. Although primarily stationed at the Progress campus, this position requires travel between all campuses.

**Responsibilities**
- Takes a project coordinator role in semester start-ups. This task includes assisting in developing and maintaining Start-Up project plans, executing project tasks, and communicating with all stakeholders to ensure all requirements of the various areas of the College are accurately captured.
- Works as part of cross-functional project teams to conduct user and functionality testing of products and software related to virtual student services and online student services to optimize functionality and user interfaces. This includes testing data integrity as it relates to student academic history, financial data, course information, and registration data.
- Creates and maintains staff work schedules which may require reassigning staff to other campuses or changing staff’s shifts.
- Generates and analyzes locker sales reports to identify any issues regarding the completeness, accuracy, and integrity of the data.
- With the manager, maps out high level training plans and schedules, and designs and develops training module plans for new and existing student service functions and their processes and procedures in service areas across the College.
- Provides training and support in key areas of the SES division and the College community as it relates to semester start-ups, virtual student services, and online student services. This includes the related software such as Banner, Web Registration, CASS, the College’s parking and locker app, etc.
- Trains and onboards all new Service Centre staff, including contract staff. This involves training staff on how to perform all functions of their job including the department’s business processes, semester start-up processes, Banner training, etc.
- Works with the Manager, Registration and Service Centres to reimagine service models and processes to meet the changing needs of the College’s students.
- Runs Q-Flow reports pertaining to service wait times, types of services administered, etc. and analyses and interprets the data to make service improvement recommendations.
- Assesses, investigates, and resolves complex and irregular student service issues. This also includes the de-escalation of aggravated students, parents, and visitors.
- Performs all student services offered by the College’s service centres and triage stations during peak periods.

**Qualifications/Experience**
- 3-year diploma or equivalent in Business Administration, Business Information Systems, Project Manag

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