Toronto Contact Centre Site Coordinator

6 months ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 196795

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Contact Centre Site Coordinator will contribute to the overall success of the Toronto Customer Contact Centre ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. You will ensures all activities conducted are in compliance with governing regulations, internal policies an procedures.

**Is This Role Right For You?**
- Indirectly supporting 600 contact centre employees including 3 Directors & the onsite Communications team
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provide administrative and logístical support to the Contact Centre including but not limited to:

- Prepare and organize meetings and agendas for Directors, Management Team & Communications.
- Responsible for taking minutes at scheduled meetings.
- Maintain/coordinate vacation schedules, travel arrangements and expense management as required.
- Maintain rosters for the department and support team with hierarchy and reporting changes.
- Logistics for meetings and events as required (room booking, catering etc.)
- Providing logístical operational support for campus and business line activities & events.
- Greet & sign in visitors; coordinate site tours/call shadowing.
- Coordinate presentations for various branch/business partners/Bank at Work.
- Participating in the orientation of new hires.
- Coordinating set-up/take down & scheduling of centre events.
- Coordinate weekly management coverage schedule.
- Support general writing of communications/announcements.
- The Contact Centre Coordinator will also be responsible for one or more of the following:

- Daily, weekly, monthly and quarterly and adhoc reports for the Director(s).
- Maintain employee data/rosters for the department.
- Assisting with physical re-org involving seat assignments and tracking.
- Assisting with the deployment of any work at home advisors.
- Assisting campus operations in the administrative support as required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Do You Have The Skills?**
- Excellent in Excel, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Power Point)
- Strong Analytics and reporting skills
- Excellent written & verbal skills
- Task & results oriented, self motivated, and highly organized.

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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