Retail Sales Representative
6 months ago
It’s not a package. It’s a promise® We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day.
We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.
**Job Details**:
**Location**:Scarborough Terminal - 90 Silver Star Blvd. Scarborough ON, M1V 4V8
**Working Hours**:19.5hrs/week
**Scheduled Shift**:Thursday - Friday, 3:00pm - 9:00pm, Saturday - 8:45am - 4:15pm
**Employment Contract**: Part-time
**Customer Service Orientation**
- Serving our customers in the most efficient and courteous manner on the telephone and in person
- Up-selling and cross selling Corporate Products and Services
- Handling customer complaints and inquiries** Problem Solving**
- Working to resolve problem shipments
- Working to resolve equipment and technology challenges
- Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service** Relationship Building**
- Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
- Building a positive relationship with customers
- Building a positive relationship with key contacts - Vendors, building tenants, etc.** Technology**
- Assisting customers with shipping details and account challenges
- Loading, scanning, logging and calling resolution freight
- Cash reconciliation including deposits, key control** Communication**
- Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
- Listening to customers and key partners
- Communicating to customers and key partners in a positive manner** Personal Responsibility and Accountability**
- Compliance to all Corporate Polices and Procedures (including uniforms)
- Adhering to all Safety Standards
- Being on time/attendance
- Living the Purolator Values
- Representing the Purolator Values to Customers and key partners and, other duties as assigned by management** Key Areas of Focus**
- Customer service orientation
- Ability to problem solve
- Excellent in relationship building
- Experience and adaptation to using technology
- Excellent communication skills
- Takes personal responsibility and accountability for actions and situations
- 3-12 Months Customer Service Experience preferred
- 3-12 Months Retail Experience preferred
- 3-12 Months using technology/ POS system Experience preferred
- Ability to lift 70lbs./stand for 3 hour intervals
- Professional communication skills: oral communication (telephone and in person);
- Written communication; and listening skills
- Proven track record of personal responsibility and accountability
- including attendance, uniform compliance and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
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