Sales Coordinator

2 days ago


Whistler, Canada Gibbons Whistler Full time

Gibbons Whistler is now hiring Sales Coordinator to join our sales team and assist guests with booking their ultimate Whistler vacation. We are looking for individuals who are customer service oriented, communicate well with others, are able to multi-task, are comfortable working in a fast-paced environment, and have a passion for making people happy.

As a Sales Coordinator, you will be the first interaction that many of our guests have. Everything starts here: the inquiry, the booking, and the first impression. Here at Gibbons Whistler, we strive to achieve the highest standards in customer care. It is essential that all guests be treated with respect and honesty and sales coordinators demonstrate our core values: Have fun, Show Kindness, Encourage Trust, Act like an owner & Hustle

Full time preferred, but part-time opportunities available.

Full Time: is 4 x 10 hour shifts

Expectations:
Product Knowledge - be an expert - training to be provided

Know the different menu and experience offerings that our venues offer

Have thorough knowledge of all Gibbons products and experiences:
Venues

Festival & Events

Gibbons Life

Mountain Club

the spa at Whistler

Foon Skis / Kye Shapes

Gibbons Beverage Company

The Adventure Group

Maintain a thorough knowledge of all aspects of Gibbons including company policies/verbiage/procedures and operations.

Be the first point of contact for all guests - Build and nurture relationships

Develop and maintain guest service standards: the service you provide has to encourage trust, be reliable, responsive, and focused on building relationships

Go above and beyond. If you don’t know the answer, research it and do everything you can to help the guest and follow up.

**Tasks**:
Respond to guest inquiries through

Podium

Phone

Triple Seat

Seven Rooms

Ensure all guest inquiries are promptly routed to the appropriate Gibbons contact as/if required

Sell tables and make reservations for guests in seven rooms and encourage upgrades (packages, bottles)

Be active and present on Gibbons Web Chat when on shift.

Compensation:
$20 an hour

3% on all Gibbons Experiences booked

3% on all direct TAG Whistler experiences booked

3% on select reseller bookings made for TAG whistler
- commission is pooled and based on # of hours worked.

Other perks include:
50% OFF all food and beverages at all Gibbons venues

75% OFF activities at The Adventure Group

20% OFF at the spa at Whistler

20% OFF Foon Skis

and more


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