Order Management Administrator
7 months ago
**Order Management Administrator**
**(Hybrid)**
**Meet Manitoba Harvest**
- Manitoba Harvest is a wholly owned subsidiary of Tilray, Inc. (NASDAQ | TSX: TLRY), and is the world’s largest hemp foods company and offers a portfolio of hemp foods and wellness products to consumers across North America. Our mission is to inspire a better way, a better life & a better world - and it’s up to us to sow these seeds of change. Our mission is to transform consumer health through the power of hemp foods.**_About Tilray_**
- Tilray_ is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.
- Looking to develop your career at the forefront of a rapidly expanding industry?_
**Summary**:
**Location**:Winnipeg / Ste. Agathe / Hybrid Eligible**KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:
- Providing dedicated support to larger, complex or key customer accounts
- Provide work direction to ensure Day to day work assignments to ensure tasks are completed
- First point of contact for if there issues or concerns that need support or to be escalated
- Familiar with all customers and processes within the Department, and provide backup as required
- Monitor order status, and advise other teams of sales order changes, unusual orders, or larger volume orders to ensure efficient processing.
- Daily monitor all orders that have shipped and save POD confirmation of deliveries.
- Work with third party warehouses to ensure smooth day to day operations and inform others or action and items needing attention
- Process, monitor, and close shipments via EDI
- Keeping sales team informed of all activity pertaining to client accounts
- Supporting the sales team through data entry and data validation
- Maintain external customer and product portals
- Answering inbound phone calls, responding to customer inquiries, or redirecting phone calls to other team members
- Generate and analyse reports for order inventories and shipping to assist with critical decision making.
- EDI SME including set up, testing and troubleshooting
- Assist Finance Department in providing PO backups in a timely manner, researching account discrepancies, creating Return Material Authorizations (RMA’s) and investigating claims
- Liaise with other departments to streamline processes and provide necessary order data to support business decisions
- New Customer Set and change lead including Customer Agreement routing/legal review.
- Attend New Product Development meetings and ensure that information is shared with department as needed.
- Train new employees on functional responsibilities
- Create and maintain departmental SOP’s as required
- Present ideas and recommendations to streamline processes and improve day to day operations based on customer interactions
- Assist Manager and provide input into employee Performance evaluations
- Create and maintain departmental SOP’s
- Active member of internal teams
- Other duties as assigned by the organization
**COMPETENCIES**:
- Accountability
- Adaptability
- Communication
- Analytical Thinking
- Initiative
- Teamwork
- Interpersonal Skills
- Flexible
- Time-management
- Detail-oriented
- Organization
**Qualifications and Education Requirements**:
- 4 years’ experience in an Order Management roles
- Excellent working knowledge of EDI systems
- Proficient with Microsoft Word, Excel, and Outlook
- Ability Building and maintain strong customer relationships
- Strong comprehension and use of English language speak, read, and write; bilingualism (both in English & French) is considered as an asset
- Ability to travel between the Winnipeg and Ste Agathe facilities when needed
**Working Conditions**:
- Able to sit for long periods of time
- Manual dexterity required to use computer and peripherals
- Interacts with team members and management
**Designate**:
- Manager, Customer Service
**Confidentiality**:
- Responsible to preserve and safeguard all confidential information that comes to their knowledge in the course of employment with Fresh Hemp Foods Ltd.
- Responsible to observe and comply with the policies of the Company and applicable legal requirements with respect to confidential inform
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