Sales Order Desk

6 months ago

Winnipeg, Canada Sunrise Farms Full time

**Sunrise Farms** is a group of companies with primary focus in the poultry industry.

From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.

Role:
Ensure all customer orders are processed on a timely basis and work with sales reps and customers.

**Responsibilities**:

- Communicate with sales, shipping, production and confirmation desk with regards to shipping and delivery concerns, product availability, and other related issues.
- Liaise with Sales Representatives and customers to ensure problems affecting orders are promptly resolved.
- Handle customer complaints and inquiries.
- Communicate with new and potential customers; advise on company policies and procedures, and expectations of services and products.
- Responsible for the administration of select corporate accounts.
- Maintain pre-price product table and price files on an as required basis.
- Contact selected customers on a weekly basis, advise of specials and features as directed by the Territory Sales Manager.
- Work with the sales and marketing department for introduction of new products.
- Maintain customer files for all out of town and major city customers. Information to include customer POs, contract pricing, sales promotions, etc.
- Maintain repeating order file, and update on an as-required basis.
- Call transfer for pick up orders and arrange for long weekend schedule changes.
- Work with transportation companies to maintain and improve the expected level of service.
- Perform other related duties as assigned by management.

**Requirements**:

- Good written and verbal communication skills.
- Good keyboarding and basic computer skills.
- Excellent customer service skills.
- Ability to manage inter-departmental relationships with Sales and Marketing, Shipping and Receiving, Production, and Confirmation Desk.
- Ability to build and maintain relationships with Customers and Freight Companies.
- Grade 12 education or equivalent.
- 2-3 years in a customer service and administrative role.

IND3

LI-SJ

At Sunrise Farms we are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.

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