Owner Services Coordinator

2 months ago

Whistler, Canada Whistler Platinum Full time

Seasonal or Year-round

Join our Team

Role Purpose

The Owner Services Coordinator supports other team members to ensure we maintain exceptional home standards and deliver personalized service to our homeowners.

You will help to respond to a wide variety of owner requests quickly and add personal recommendations and touches to achieve maximum customer satisfaction. The Owner Services Coordinator plays a vital role in supporting the upkeep of our portfolio of homes by interacting with our maintenance and property services teams and external strata managers.
As you gain experience, you will have an opportunity to manage a small portfolio of homes and maintain and strengthen relationships with existing homeowners.

What You Will Do

This role is a dynamic mix of administrative tasks, spending time in our homes and running errands in Whistler. Some of your responsibilities include:

- Coordinate homeowner arrivals, including welcome gifts, parcel delivery, and concierge requests
- Complete weekly home inspections and reports for homeowners
- Conduct owner pre-arrival inspections to ensure we deliver the highest standard of cleanliness and our maintenance team completes outstanding work orders
- Recommend upgrades and renovations to the Owner Services Team
- Communicate with strata managers on replacement parking passes, common-area keys and complex maintenance work as needed
- Liaise with homeowners and accountants with requests for information
- Maintain and update owner profiles, preferences and documents
- Source pricing and quotes for appliances, furniture, and insurance
- Coordinate the onboarding of new homes with other departments
- Assist the marketing team with collating content to produce newsletters for homeowners

What We're Looking For
- Driven self-starter, ready to roll up your sleeves and help where needed
- Ability to focus on quality control and small details
- Strong sense of pride in your work and the ability to work autonomously
- Excellent time management, administrative and communication skills (fluency in written and spoken English).
- Experience with Microsoft 365, Google Workspace, competent with spreadsheets, and the ability to learn new digital platforms.
- Experience in property management, strata management, or hospitality is an asset.

**Requirement**:

- Ability to work in Canada.
- BC driver's license or ability to transfer your license to BC.
- Ability to work weekends

What Benefits will you receive?
- Wage starting from $24 based on experience
- Full-time employees will be eligible to join the benefit plan after three months, which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
- Ski or recreational pass
- Access to complimentary golf at Whistler's courses
- A flexible, vibrant and collaborative working environment
- Access to discounted activities and familiar tours

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