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Owner Relations Associate

4 months ago

Whistler, Canada Outpost Property Management Ltd. Full time

**Who we are**
Outpost is a Whistler-based vacation rental management company focused on innovation and providing the best possible service to our guests and our homeowner partners. The vacation rental industry offers a fast-paced environment that always keeps us on our toes. Outpost is growing and we are in need of great people to join our team.

We are looking for an Owner Relations Associate who is highly skilled in communications, detail-oriented and professional.

The Owner Relations Assoiciate acts as a liaison between a portfolio of our homeowners, and Outpost's internal departments. They develop and grow relationships with our homeowners by proactively communicating and becoming the expert of the properties within their portfolio. The Owner Relations Associate always keeps our homeowners' best interests in mind, ensuring homes are clean, maintained and well cared for. They are responsible for optimizing property quality and balancing the investment of the owner with the expectations of our guests. They will help ensure that our homeowners are experiencing the best service possible and revenues by partnering with Outpost.
- Excellent time management skills with the ability to cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Works well under pressure and handles high-stress situations
- Experience in property management/the vacation rental industry is preferred
- Knowledge of the workings of homes is an asset
- Previous owner relations experience is an asset
- Previous project coordination experience is an asset

**What you’ll do**:

- Day-to-day management of owner communication
- Act as the liaison between the owner and Outpost’s internal departments
- Ensuring homes are prepared and ready for owner arrivals
- Coordination of trades and project management
- Assisting your team by escalating guest and homeowner concerns
- Emergency response & incident reporting
- Work order tracking and follow up

**Perks**:

- Epic Ski Pass/Spirit pass
- Extended Health benefits after 3 months
- Flexible schedule that allows for skiing/riding in the mornings/afternoons
- The ability to grow within the company
- A fun team who enjoy working together to build a great local company

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- You have secure accommodation in Whistler or are able to commute daily from Squamish or Pemberton.

Work Location: In person

Expected start date: 2023-05-01