Parts and Service Coordinator
1 week ago
**Overview**
**Responsibilities**
- Coordinate and schedule service appointments based on client needs and technician availability.
- Communicate effectively with clients to understand their service requirements and address any inquiries or concerns.
- Maintain accurate records of service requests, schedules, and client interactions in our database.
- Collaborate with service teams to ensure timely execution of services and follow-up on completed tasks.
- Provide exceptional customer service by building strong relationships with clients and addressing issues promptly.
- Order Entry, verification and fulfilment.
- Processing credit card payments.
- Updating parts and equipment price lists.
- Creating and using lookup tables.
**Skills**
- Quick Books
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills to interact politely and effectively with clients and team members.
- Proficiency in using scheduling software and customer relationship management (CRM) tools.
- Problem-solving abilities to address client issues efficiently and effectively.
- Attention to detail to ensure accuracy in scheduling and record-keeping.
- Ability to work independently as well as collaboratively within a team environment.
- Previous experience in customer service or coordination roles is preferred but not required.
Join us as a Service Coordinator, where your contributions will make a significant impact on our clients' experiences
Pay: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- parts management: 2 years (required)
- service coordinating/dispatching: 2 years (required)
**Language**:
- English (required)
Work Location: In person
Expected start date: 2025-01-06
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