Customer Service Coordinator

2 weeks ago


Oakville, Ontario, Canada Sonova Full time

Are you passionate about delivering exceptional customer experiences?

We are seeking a talented individual to join our team as a Cross-Functional Customer Service Coordinator at Connect Hearing Canada.

As a key member of our retail clinic team, you will play a vital role in providing outstanding customer service, resolving inquiries, and ensuring seamless transactions.

About Us:

Connect Hearing Canada is the largest hearing care provider in Canada, with a network of clinics across the country. We are part of the Sonova family of brands, dedicated to helping individuals overcome hearing challenges and enhance their quality of life.

Key Responsibilities:

  • Deliver exceptional customer service, responding to phone calls, emails, and in-person inquiries
  • Schedule appointments and coordinate logistics for our Hearing Care Professionals
  • Maintain accurate records, manage client accounts, and build strong relationships
  • Collaborate with insurance companies to facilitate successful billing operations
  • Assist with minor device repairs and maintenance tasks

What You'll Get:

We offer a competitive remuneration package, including a starting wage of $20/hour, extended health benefits, three weeks' vacation, six days of personal time, and additional days off. Plus, eligibility for quarterly bonuses and growth opportunities.

Requirements:

  • Strong communication and interpersonal skills
  • Experience working in a fast-paced retail environment or customer-facing role
  • Ability to learn and adapt quickly, with a 'can-do' attitude

Join Our Team:

If you're passionate about making a difference in people's lives and thrive in a dynamic retail environment, we'd love to hear from you. Apply today and take the first step towards an exciting career journey with Connect Hearing Canada.



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