Quality Manager

6 months ago


Montréal, Canada Vortex Aquatic Structures International Full time

Montreal, QC, Canada

Under the supervision of the Chief Operating Officer, the Quality Manager oversees all quality assurance activities with a focus on operational excellence within a context of growth. You will ensure projects comply with industry standards, regulatory requirements, and internal policies and procedures. You will work closely with stakeholders to maintain established quality standards that contribute to Vortex's reputation.

**Ready to shape the future of fun?**:
At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents Vortex creates precious memories for thousands of families around the world every day.

If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.

**Responsibilities**:

- Develop, update, and maintain the company’s quality policies.
- Ensure understanding and adherence to quality standards and procedures among staff.
- Oversee the establishment and management of quality management systems, such as ISO 9001.
- Coordinate internal and external audits to ensure compliance with quality standards.
- Manage the non-conformity and corrective/preventive action processes and platforms.
- Ensure compliance and maintenance of required certifications.
- Identify and implement continuous improvement initiatives to optimize processes, operational performance and to foster a culture of innovation and efficiency.
- Identify potential quality risks and implement preventive action plans.
- Manage quality incidents and conduct thorough investigations to determine root causes and corrective actions.
- Organize training sessions on quality standards, procedures, and best practices.
- Regularly communicate with internal and external stakeholders on quality performance.
- Collaborate closely with After-Sales Service teams for customer support, implementation of performance indicators, and processes aimed at preventing and effectively resolving quality issues.
- Supervise and inspire a team of the quality specialists. Recommend opportunities for growth or improvement.
- Analyze data to develop periodic reports on quality performance, trends, and key indicators.
- Ensure the company complies with all applicable quality standards and regulations in the manufacturing industry.

**Skills and Competencies**:

- Excellent communication skills (oral and written) in both official languages.
- Ability to work as a team member, communicate with all levels of the organization, and adapt quickly to change.
- Ability to mobilize the team to achieve set goals within established deadlines.
- Leadership skills and ease of working with multidisciplinary teams.
- Analytical ability and strategic thinking.

**Experience and Training**:

- Hold a university degree, preferably in mechanical engineering, industrial engineering, operations management, or manufacturing engineering.
- 10 years of experience in quality management within a manufacturing company, including a minimum of 3 years as a team manager.
- Experience in implementing and maintaining ISO, EN certifications.
- Experience in Lean/continuous improvement environments.

**A Cascade of Benefits**:

- A great company culture that sells fun
- Opportunities to see yourself and the company grow.
- Hybrid Model.
- Company-paid training and education reimbursement.
- Free on-site gym and parking.
- Benefits; Health & Dental Coverage, Telemedicine & Employee Assistance, RRSP matching and more.
- A planned integration tailored to you & a buddy who will assist you during your first months at Vortex



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